Jade L.

Experience

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  The Café

  Oct 2010 - Jun 2015

  Customer Satisfaction and Fulfillment Agent

  Prepare and serve custom beverages and food to customers. Exhibit excellent customer service and sanitation skills.Responsible for maintaining and controlling inventory.Coordinate on-boarding of personnel, establish policies and procedures via trainings.Support special event planning and catering costs.Coordinate workspace planning, ordering equipment with the facilities and IT organizations.

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  University of Florida

  Aug 2015 - May 2019

  Student Executive Administrative Assistant

  Handle high volumes of customers in person and via online and telephone communications.Organize, maintain, and deconflict schedules, calendars, meetings, and travel arrangements of 5 organizational leaders and 3 executive-level directors.Trained in DEI practices and policies.Control floor stock inventory, resolve material shortages as they relate to open production orders.Manage resources, maintain confidential records for maximum support of service delivery in accordance with the ADA, FERPA, HIPAA, Board Policy and University Regulation.Work closely with directors to coordinate on-boarding of personnel.Act as a liaison between the students/families and professional staff in the DRC.Utilize Adobe and Microsoft Office applications to complete tasks, file, and process materials in an online database.Answer questions and provide information about the DRC as well as other campus resources to students, faculty, staff, and families. Display interest and sensitivity to the concerns of diverse populations.Act proactively to manage crisis situations and contact the correct personnel to handle the situation.Refer students and families to university and community resources. Show less

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  University of Florida Behavioral Analysis Research Center

  Jan 2017 - May 2017

  Research Assistant/Intern

  Act with discretion and good judgment when handling or disseminating sensitive, confidential, or proprietary information.Participate in defining research requirements, planning for research utilization, establishing objectives and policies for 7+ studies.Attend weekly meetings to discuss, agree on desired results and methodologies for those results to be achieved most efficiently and effectively.Write 12 articles, prepare, and deliver 12 presentations on research objectives and compliance information during 4-month period with weekly deadlines.Advise program managers on methods and procedures, management surveys, management reports, and control techniques for 3 studies during a 4-month period. Use tabular and graphical formats to summarize descriptive and inferential analytic results in formal reports and presentations for various audiences.Conduct detailed analyses of complex functions and work processes, recommend resource modifications and/or changes to policies and procedures to improve program efficiencies.Utilize statistical analysis software program Minitab, SPSS to manage, clean, and analyze data for 5 studies related to special needs behavior in a clinical setting.Plan evaluation studies of projects including linking evaluation and program objectives with expected outcomes, the levels of evaluation necessary, the types of data collection methods to be used for the study, and the timing of data collection. Show less

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  Splash Pals, Inc.

  May 2017 - Apr 2018

  Secretary

  Manage, supervise a team of 6 student members during weekly sessions. Contact student members to verify attendance. Assist with planning and coordination of fundraisers, social events, and meetings.Establish, maintain the chapter's online presence on various social media platforms.

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  The Princeton Review

  Aug 2017 - May 2019

  Campus Ambassador

  Forge and nurture working relationships with public and private organizations to include medical health, mental health, career support, educational, and recreational organizations and facilities.Execute various on-campus marketing activities. Provide guidance of various venues to prepare for graduate school entrance exams.Serve as a college student activity SME, identify target audience needs and concerns to leadership.Collaborated with a regional marketing team to design public relations strategies, ensuring target populations were informed of services and activities.Develop, implement marketing plans for career, transition, and education readiness programs.Provide clients with available national and local community resources as it pertains to career, transition, and education readiness programs via social media platforms, e-mail, flyers, and in person.Deliver training to new personnel. Show less

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  Dr. Nicole Gravina's Organizational Behavior Management Research Lab at University of Florida

  Jan 2019 - May 2019

  Research Assistant

  Conduct, present literature reviews for 11 studies related to employee satisfaction, training methods, and organizational assessment tools in a 4-month period.Collaborate with a team of 5 to examine the participation of women in the Journal of OBM.Assist with coding articles and data collection in an individual and team setting to identify trends and opportunities for expansion in the OBM industry.

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  UFHealth ENT - Hampton Oaks

  May 2019 - Oct 2019

  Clinical Assistant

  Construct, process documents with varying levels of confidential information.Plan, organize, and control the timely flow of product to support both internal and external customer delivery requirements, maintained 92% on-time delivery.Support, collaborate with other Clinic Assistants and local organization leaders as needed.

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  Kelly Services Educational Staffing

  Oct 2019 - Jan 2020

  Substitute Teacher

  Interact with internal and external customers with respect to product planning and problem resolution.Schedule work plans to meet scheduled commitments.Interface with other local organization leaders. Support coordination and integration of meeting materials.

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  Anne Arundel County Public Schools

  Jan 2020 - Mar 2022

  Presented recommendations, plans, and assistance based on empirical evidence that increased program readiness and retention issues by 15%. Execute Crisis/Emergency Plans, Individualized Education Programs (IEPs), 504s (formal plans developed to give kids with disabilities the support they need and prevent discrimination; covered under Section 504 of the Rehabilitation Act), Individual Development Plans (IDPs), and Behavior Intervention Plans (BIPs).Communicate results of qualitative and quantitative data analyses, written and oral recommendations with various audiences to make informed decisions.Provide program guidance to stakeholders including Special Education case managers and special needs families, ensured compliance with current Maryland State Department of Education Instructions and SOPs. Show less Speak and teach Spanish at the secondary education level. Assess needs, provide continuing transition assistance to leadership, organizations, student members, serviced populations throughout COVID-19 pandemic. Develop and maintain positive relationships with parents, students, and employees at various levels. Prepare supporting documentation in the form of spreadsheets, presentations, databases, and memoranda for presentations and proposals to higher-level management.Identify trends, organizational needs and concerns to leadership.Manage resources, maintain confidential records for maximum support of service delivery in accordance with the law, HIPAA, Board Policy and Administrative Regulation.Maintain control of product planning and provided training in core skill areas while monitoring for process improvements. Deliver trainings to student members conveying programmatic, technical, and compliance information. Show less

  • Teacher: World and Classical Language (Spanish)

    Aug 2020 - Mar 2022

  • Temporary Spanish Teacher

    Jan 2020 - Aug 2020
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  Signature Behavioral Health

  Aug 2022 - now

  Senior Registered Behavior Technician

  Assist in the design, implementation of adaptive research-based techniques to resolve barriers and target mastery for learners with Autism Spectrum Disorder (ASD) and other neurodivergencies. Manage multiple projects in various stages of development and execution, including delineating staff responsibilities and timelines, managing expectations, and adhering to organizational policies and practices. Develop procedures for monitoring project progress and data point collection for cross-functional presentations with lower, congruent, and executive level employees. Design, curate various forms of content to facilitate training of new and lower level personnel. Participate in strategic planning, project short- and long-term program plans, identify resources required to respond to client and organizational trends and directives. Show less