Priya Sharma

Experience

• 

  Amity University

  Aug 2011 - Jul 2015

  Student
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  Defence Research and Development Organisation

  May 2014 - Aug 2014

  Summer Internship
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  British Telecommunications

  Dec 2015 - Jul 2018

  -Maintain various customers security devices-Project supports following range of devices: Juniper- Net screen, NSM,SRX, Cisco ASA,Checkpoint, zScalar proxy-• Member of the global security team (A global pool) responsible for leading technically network and security customized solutions for the major key account Unilever, ABB, Worley parsons, PepsiCo international, DHL logistics, Philips electronics (Latin America, North America, APAC / AMET & Europe) for the outsourced environment- Change Management, Incident Management- Working on Expedio Remedy,MSS Gate&Expedio SSR(BT’s Incident&Change Management Tool)- Part of the GSOC (Global Security Operation Center) team responsible for Network Security Operations of BT's Global Clients.- Responsible for supporting existing security policies and procedures, as well as creation and implementation of new security procedures as per the process.- Working on Day-to-Day troubleshooting on various technical issues on the basis of tickets received in Remedy.- Responsible to provide maintenance and operational support in areas of firewall and network security infrastructure on a daily basis.- Review, advise and implement firewall changes in line with BT & Customer security policies and change control processes.- Work on complex incidents, problems and changes within the Operational environment. Prioritize and organize assigned tickets on basis of criticality or as per customer’s contracts to meet the SLAs.- Undertaking problem analysis e.g. root cause, repeat faults, and trends to identify opportunities for improvement and initiate investigation and/or corrective action, where appropriate.- To accurately log, update and close event management tickets in a quality and timely manner as per the documented processes.- To ensure that all agreed notification and escalation processes (internal/external) are delivered timely.- coordinating and engaging vendors support if required for queries or issues faced Show less Worked as GTE with a role of managing Global Customer Support (300+ customers) such as LBG , Novartis, PepsiCo, Unilever, nation-wide Philips etc. for British Telecom, by providing 24*7 technical support , performing incident management activities.Major contributions/initiations: Network & infrastructure management:· First point of contact for Unilever where client directly approached with their issues, also they raise change request and get the changes approved from Change Advisory Board with respective Global change managers.· Monitoring and analyzing every activity of all devices which is managed by SOC.· If any alert received for devices creating ticket for L2 engineer for further diagnostics. · Firewall/proxy health check-ups CPU utilization & process consumption. · Securing and backing up data. · Taking daily follow up with client for pending tickets.· Coordinating directly with external global clients for all raised support issues and escalate support issues appropriately at right time, or apply escalation process to next level management.· Following the standard procedure for defining, monitoring, taking ownership, redeployment, disposal of security assets Show less

  • Network Security Analyst

    Dec 2015 - Jul 2018

  • Graduate Engineering Trainee

    Dec 2015 - Feb 2016
• 

  Accenture

  Aug 2018 - Apr 2020

  Network Security Analyst

  currently working on firewalls cisco Asa,checkpoint, Palo Alto, Sophos av and Aws cloud,Baracudda next gen firewall, deployment and operations

• 

  AlgoSec

  Apr 2020 - Aug 2023

  • Escalation Engineer

    Nov 2021 - Aug 2023

  • Network Security Engineer

    Apr 2020 - Nov 2021
• 

  PwC

  Sept 2023 - now

  Assistant Manager