Tracey Bell

Experience

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  Wordsworth Implementation Services Ltd

  Aug 1990 - now

  Founder & Owner

  In 1990 I established Wordsworth IS Ltd, a national specialist change implementation consultancy passionate about ensuring success in the people-side of change. The team have contributed expertise to a wide variety of continuous improvement and transformational change projects - from technology implementations to acquisitions and mergers. My roles have included: Change Manager, Change Analyst, Project Management, Senior Consultant, Business Improvement Lead, Business Readiness Specialist, Technical Writer, Senior Business Analyst, Process Analyst, Editor, Instructional Designer, and Training Manager. I have worked extensively on ERP projects, working in the last decade predominantly on significant SAP projects (foundational and S/4 Upgrades).Following the release of the Change Management Body of Knowledge, I have undertaken the AMPG global certification in Change Management at Foundation and Practitioner level. I have also completed the Prosci Change Management Practitioner certification programmes (ADKAR model). Show less

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  Manukau City Council

  May 2003 - Dec 2003

  Peoplesoft Implementation: Training Manager

  Led a team to develop online knowledge bank, paper-based/ online manuals and training aids, and delivering training to over 800 users. Responsibilities included mentoring internal team members, scoping, budgeting, scheduling and reporting; editing of all online and paper-based outcomes.

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  Kiwibank

  May 2004 - Dec 2004

  Startup Project: Project Manager Documentation

  Wordsworth was contracted to develop supporting material for all operational areas as part of Kiwibank establishment. Responsibilities included undertaking a Needs Analysis to determine business impacts and requirements; facilitating process definition workshops; developing the solution business case; designing the information architecture and documentation standards.I then led a team to develop and deliver online and paper-based resources, knowledge base and call scripts. My responsibilities also included editing all outputs, management briefings, stakeholder communications, scoping, budgeting, scheduling and reporting. Show less

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  Telecom NZ Ltd

  May 2005 - Apr 2006

  ITIL Capability Project: Team Leader Training

  Established and led a team developing operational process, policy and procedure information to support introduction of ITIL good practice and tools (HP Service Centre). Personal outcomes included undertaking Training Needs Analysis, definition of the Training Design, development of standards and style guides, editing of all outputs.

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  CablePrice (NZ) Ltd

  Aug 2006 - Feb 2007

  Project Manager Documentation & Training

  Established and led the team developing training materials to support the implementation of a new custom-built ERP system. Key responsibilities included needs analysis, training design, scoping, project management including budgeting, scheduling and reporting.

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  Gen-i

  Apr 2009 - Jun 2011

  Developing standardised Service Model, capability and supporting collateral for core ICT Outsource service suite (Managed Desktop Services) – key focus areas Asset Management, Application Management and Field Delivery.Working with senior management to define business requirements, ensure alignment to ITIL framework, define service constructs, facilitate workshop with stakeholders identify opportunities for improvement in current state cross functional team processes, define future state roles/ responsibilities and processes, communicate vision to all levels of the organisation and champion change. Identifying Service Levels and capability development strategies. Participating in use case development.Applying this model to a Trans-Tasman opportunity to test model and collateral. Working collaboratively with the Trans-Tasman team to define requirements, develop cost models, define service commitments and establish capabilities Show less Working across concurrent projects:(1) Identifying, defining and documenting ITIL aligned policy, process and procedure for Asset Management and Financial Management, including development of cross functional processes, client interlocks and process improvement(2) Developing cost models for the above processes and mapping these to material codes and entitlements within the Service Management system to ensure definition and mitigation of gaps/shortfalls that allowed revenue leakage(3) Reviewing current contracts to identify service gaps and develop strategies to mitigate these and ensure fulfillment of contractual obligations. Facilitate workshops with stakeholders to gain consensus on new strategies. Developing mapping and documenting processes using Visio and BPMN principles Show less

  • Service Design Consultant

    Jul 2010 - Jun 2011

  • Senior Business Analyst - Service Management

    Apr 2009 - Jul 2010
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  Fonterra

  Jul 2011 - Mar 2012

  Design and development of a Customer Expectation Management framework for Fonterra IS. Included definition of Guiding Principles, review of current communications with IS customers and guidelines for improvement – email, system generated messages, transactional surveys and call scripts.Design and development of a Complaints Handling process. Included current state review, gap analysis, requirements definition, business rules development and management of stakeholder communications. Other facets of the project included SharePoint design, forms development and reporting design. Show less Undertaking a review of current Infrastructure Services and IT Service Management Tools as part of the Infrastructure Review Programme. Fonterra’s services in this space are delivered within a highly complex and global environment by multiple vendors using a diverse range of tools.Working with stakeholders across all levels of the IS team to define current state and future requirements. Evaluating current performance against contractual commitments. Developing Strategy, Gap Analysis and Business Requirements documents for presentation to the Steering Committee. Facilitating workshops to ratify these documents. Drafting RFPs and contributing to development of the Business Case. Show less

  • Business Analyst - Relationship Manager

    Jun 2011 - Mar 2012

  • Business Analyst - Infrastructure

    Jul 2011 - Dec 2011
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  Telecom New Zealand

  Apr 2012 - Dec 2012

  SBO, Senior Business Improvement Lead

  Led development of Service Operating Procedures (SOPs) and Escalation Management process for SBO Assure in preparation for demerger.Led Discovery Phase of business improvement initiatives including Relinquishment of Data Equipment process, which identified in excess of $450k savings for the business and Local Number Portability, which defined savings of up to 4 FTE through automation and capability build. Outcomes included definition of requirements through workshops and interviews, development of problem statements, business process mapping and using DMAIC problem solving techniques.Assisted Team Manager in the design and development of the new Operational Interlock function for SBO, including process design, build of process and procedures, establishment of the intranet site, staff interviews induction and coaching, stakeholder management and communications, participation in governance forums. Show less

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  Fonterra

  Mar 2013 - Jun 2014

  SAP Implementation: Organisational Change Analyst

  Organisational Change Analyst for several concurrent streams within the transformational Quality Product Management & EDEC programme - including technology, people, process and structural change. Key responsibilities included undertaking Stakeholder Analysis and Business Impact Assessment with a view to identifying people support strategies across NZ Milk Supply for SAP implementation. Worked closely with business experts and key stakeholders to develop and implement effective change strategies and supporting initiatives; identified potential people-side risks and anticipated points of resistance; ensured impacted business areas were prepared and able to take on the required changes; delivered change management artifacts for the project including Impact Analysis, Stakeholder Engagement, Readiness Assessment. Show less

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  Spark New Zealand

  Jul 2014 - Dec 2014

  Business Readiness Specialist

  Participated in the implementation of Business Readiness capability within Shared Services including validating process design, artifacts & relationship model. Work across multiple change initiatives concurrently taking responsibility for allocated change initiatives and applying a structured approach/methodology to ensure business impacts/ risks were defined, mitigated &/or accepted. Conduct business readiness and change impact assessments. Key skills included stakeholder management, people and process impact assessment, business owner communications, negotiation and influencing, identifying and managing risks/issues related to the change management Show less

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  Coretex

  Sept 2015 - Jan 2016

  Holcim Imarda 360 Project, Change Manager/ Team Lead

  Lead the team defining and developing support for a large community of Australian based users of the Imarda i360 Fleet Management system. Outputs included: Change Impact Assessment, Communication Plan and Training Needs Analysis. The Wordsworth team analysed documentation and training needs, designed and developed training and documentation tailored to fit audience and budget requirements, and piloted the Train the Trainer deployment model in Melbourne and Sydney

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  Ballance Agri-Nutrients Ltd

  Nov 2015 - Jul 2016

  Organisational Change Manager

  The Business Intelligence Programme aimed to future proof Ballance's SAP roadmap (SAP Hana, S4 Finance, Business Intelligence), develop people capability to embrace the new technology and instigate the cultural shift required to fulfill the organisations new strategic direction.Key activities include: Stakeholder Management, Change Management Strategy and Plan, Design and implementation of the Communication Plan; Change Impact Assessment, Training Needs Analysis, Business Readiness AssessmentIn January 2016, the OCM portfolio was extended to incorporate development and execution of the Change Plan for implementation of CRM for Sales (MS Dynamics). This was rolled out to a national sales force through Champion network for peer to peer support, regional workshops, e-learning and micro learning channels. Show less

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  Tauranga City Council

  Jul 2016 - Sept 2017

  Organisational Change Manager - EPMO

  Online Building Consent Programme implemented transformational change impacting the breadth of TCC internal and external stakeholders. Underlying new technology was overlaid with the move to self-service for customers and cultural shift for staff.Key outcomes included: Develop Change Strategy and plans, undertake change impact assessment and training needs analysis, design communication plan, work with vendors and internal providers to develop and deliver training and documentation, partner with business owners to lead, coach and support staff through the change, establish champion network to stabilise and imbed change well beyond the programme. Show less

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  Fonterra

  Aug 2017 - Jul 2018

  Organisational Change Manager, SCA Project

  Leading the Change Management stream of a transition from RenCS to SAP including finance, Ariba, manufacturing, quality and plant maintenance (300+ users). Key outcomes included: Defined change strategy and plan encompassing cultural shift and technology change; managed training and communications activities; defined and ran unique Business Readiness approach, which saw the business highly engaged throughout implementation, quickly self reliant post go-live and equipped to sustain the change beyond project. Show less

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  Powerco

  Sept 2018 - Dec 2019

  Change Manager

  Change Manager supporting multiple programmes within Powerco's transformation journey, including S/4 Hana SAP implementation impacting 500 internal staff and 500+ Service Providers. Responsibilities include: Lead Change Team, change impact assessment, design and implement Business Readiness approach and plans, stakeholder engagement, communications.

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  Zespri International

  Mar 2020 - Dec 2022

  Change Manager EPMO

  Worked across a number of initiatives to develop Change and Communication Plans, identify Change Impacts and work with business to engage teams in change

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  Tauranga City Council

  Sept 2021 - Nov 2023

  Senior Change Manager - Digital

  My time with TCC began with leading a significant change initiative imbedding SAP Contracts Register and introducing new ways of working. - touching internal and external stakeholders. Responsibilities include stakeholder engagement, change strategy & plan, communication and business readiness planning.Supporting the establishment and capability build for the Digital Change Team, contributing to artefact design, methodology development, coaching and knowledge transfer.Most recently my role with TCC has focused on the implementation of SAP Customer, Property/ Property Leasing modules - from establishing the Change Strategy & Plan, facilitating stakeholder engagement & business readiness, leading communications and learning planning and execution.. Show less

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  Wāhi Tukurua - Mercury Bay Resource Recovery Centre Trust

  Sept 2022 - now

  Chairperson

  Wāhi Tukurua - Mercury Bay Resource Recovery Centre Trust is a grass roots community based charitable trust. We believe that through the power of education and ease of access, we can enable our community to help themselves minimise waste. We intentionally focus on the development of long-term sustainable facilities, education programmes and waste minimisation initiatives that empower and enable the people we serve.

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  Sustainify Hub: Sustainable Living Tours & Events

  May 2024 - now

  Director

  The demand for sustainable living solutions is on the rise as individuals and communities seek to reduce their environmental footprint and adopt more eco-friendly lifestyles. Our business aims to capitalise on this growing trend by offering a range of educational and experiential tours and events focused on sustainable living practices. Through engaging and informative experiences, we aim to inspire and empower participants to make positive changes in their lives while promoting environmental awareness and conservation.We are on a mission to redefine travel as a catalyst for positive change. We are committed to providing immersive and educational experiences that inspire and empower travellers to adopt sustainable practices, foster cultural understanding, and support local communities. By prioritising environmental conservation, social responsibility, and economic empowerment, we aim to lead by example and catalyse a global movement towards sustainable tourism. Through our transformative tours, we seek to create meaningful connections between people and places, leaving a lasting legacy of respect, appreciation, and stewardship for our planet. Show less