Scott Harrelson

Experience

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  US Army

  Apr 1981 - Oct 2003

  Major

  Retired Operations OfficerUnited States Army Reserve2d Medical Brigade• Promoted 9 times, retiring with the US ARMY Reserves as a Major (Field Grade Officer). Assistant Operations Officer in a Medical Brigade, providing command and control over 8 major units, totaling 5000+ soldiers, and $2B worth of assets.

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  ReadRite (Western Digital)

  Oct 1993 - Jun 1999

  Sr. Manager / Black Belt

  Selected Contributions and Achievements-  Developed a statistical process control deployment strategy and system, for 3 Wafer Fab’s managed it’s deployment for 1200+ people, in 3 locations, one being in Japan.  Characterized and optimized numerous complex processes, by determining the process sensitivities and drivers, aligning customer product performance requirements with process capability and developed metric systems to monitor performance. Developed the methodologies/qualification criteria (based on VOC/CTQ’s) used to qualify a new Wafer Fab, coordinated these activities with management, process engineering, and customer quality engineering in order to facilitate smooth customer qualification. Lead an engineering pre-start (NPI) Lean Sigma cycle time reduction team (Corporate Hoshin Goal driven), resulting in a decrease of 295% cycle time in one Fab, and 305% cycle time reduction in another fab. Recognized by senior management, for the outstanding effort. Contributed significantly to the development of an analytical method, analyzing multiple streams of process variation and allocating the variation back to it’s source. This lead to pro-active removal and maintenance of high variability equipment saving $3M yearly. Utilized DOE to characterize a new photolithography process for a new 6” wafer. The process sigma was reduced by over 50%. Characterized many other significant processes. Show less

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  Sun Microsystems

  Jun 1999 - Jan 2005

  Director / Master Black Belt

  Successfully cultivated and advanced the metrics based culture. Transformed a division level metrics program to deliver 10x improvements over goal in three years. Developed linkages between the metrics program and other quality programs, including Customer Loyalty.  Recognized by a SVP as having run the best metrics program he had seen. Given a special stock-option grant, cash bonus and achievement award. Spearheaded a project linking customer satisfaction to customer experienced quality to actual customer behavior. Tailored and deployed a Six-Sigma initiative; drove a $2.7M return, within the first year, and over $8M in three years. Subsequent years added over $10M of benefit. Drove a cross-functional executive Sigma team with six high-potential vice presidents in the development of a Customer Quality Bill of Rights. Recognized by the CEO and several Executive VP’s, as having done an outstanding job. Pioneered a Six-Sigma execution plan linking corporate vision to critical business processes identifying opportunities for targeted improvement. Build key relationships and championed an effort to develop a Six-Sigma project selection process. First Black-Belt to become Certified (by Sun Microsystems, based on General Electric’s standard) and a Master Black Belt in a 5,000+ person Software Division. Show less

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  The Clorox Company

  Jan 2005 - Mar 2011

  Research Fellow / Master Black Belt

  Identified, prioritized and oversaw numerous Lean/Six Sigma projects; executed strategies with the goal of improving efficiency and productivity, reducing costs and continuously improved business processes. Achieved $3M in annual savings and a 50% cycle time reduction by modifying a key business process. Further analyzed the process and chartered follow-on improvements valued at over $7M. Led the R&D Culture team and represented R&D in a Corporate Employee Engagement project that resulted in an 11.5% improvement in overall Employee Engagement in 2-years, with R&D delivering the largest gain of any business unit. Recognized by Clorox’ CEO with a personalized letter and special monetary award. Identified actionable technology investments and improvement opportunities that drove long-term growth after a detailed analysis of the technology roadmap representing $2B worth of business (50% of Company revenue). Developed a people strategy improvement project that delivered a significant organizational redesign element, impacting $2.7M, which became one of four major pillars constituting the most substantial organizational redesign in 15 years. Designed a fully customized Knowledge Management System and Journey Map, integrating various methodologies and leveraging existing knowledge more efficiently. Recognized by organizational EVP as “More progress in 10 months than in the last 10 years”. Show less

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  PayPal (eBay)

  Mar 2011 - Aug 2015

  Director, Business Operations, Planning and Operational Excellence

  Successfully drove the day-to-day delivery of continuous improvement initiatives to support business growth, operational excellence, cost savings, and other strategic objectives for the Technology organization. Fostered a performance-based organizational culture. Led the Technology Group’s metrics program; developed dashboards to provide performance visibility for over 5,000 professionals and enable the technology leadership team to drive strategic objectives.  Led the two-day Monthly Operating Review meeting attended by over 150+ people. Overhauled the meeting to increase effectiveness and execution; focused PayPal’s top 50 Technology, Product and Global Infrastructure leaders on leveraging dashboards and executing and driving results. Managed a $50M portfolio as the Portfolio and Business Operations Leader for the PayPal InfoSec Team. Partnered with the CTO and key stakeholders to drive and lead the Operational Excellence program for the Technology Division; drove the design of a benefits realization dashboard for the Technology Organization. Managed the delivery of over $100M of benefits in a three-year period.  Served as the Dashboard Product Owner; drove several dashboard improvement iterations. Authored strategic insights defining a baseline for engineering productivity which delivered $75M in benefits annually.  Developed metrics to align productivity to key process measures within the Software Development Lifecycle (Agile). Show less

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  Sysomos

  Aug 2015 - Feb 2017

  Director, Chief-of-Staff to CTO, Business Operations and Planning, Technology / Product

  Effectively ensure stakeholder alignment to support the delivery of technology projects and solutions for a leading social media analytics company offering innovative social media monitoring tools. Partner and coordinate with C-level leaders as a key member of the executive management team focused on positioning and scaling the company, through people, processes and technology for the next level of growth. Spearhead operational and strategic reviews across Research Labs, Application Engineering, Grid Engineering, and Infrastructure/System Engineering, Product Development and Product Management. ▪ Develop and own the roadmap driving revenue growth and the execution of all product strategies. ▪ Generated over $100M of Revenue by increasing the product portfolio from two to seven successful products; grew the talent base from 35 to 100 employees. Effectively on-boarded 40 new hires including three vice presidents.▪ Oversee the Project Management Office focused on scheduling and prioritizing a portfolio of Product Development / Management projects. Accelerated the Agile deployment processes already in place.▪ Partner with Product, HR, and Finance to ensure mutually aligned goals and progress updates.▪ Review and analyze monthly and quarterly OpEx and CapEx budgets.▪ Continuously analyze engineering and infrastructure metrics for optimization opportunities; drive implementation and value realization.▪ Manage the annual budgeting process as well as Head-Count Management and HC Reporting. Completed the 2016 budget and headcount exercise in two months.▪ Spearheaded the seamless integration of two major corporate acquisitions, Expion, an enterprise social marketing platform and GazeMetrix, an industry-leading image recognition and visual listening platform.Provide project leadership for a Datacenter buildout; the largest in company history Show less

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  Kaiser Permanente

  Sept 2017 - Apr 2022

  Director, Business Operations Consultant and Master Black Belt – Information Technology Operations

  Directly support senior leadership by providing and distilling vital information regarding business strategy, systems, data and process initiatives, driving strategic alignment with clients delivering the greatest business value. • Managed the delivery and design of a $1B Kaiser wide program, consolidating 8 regional membership systems into a single, streamlined membership platform for all 12.8+ million Kaiser members. • Membership system deployed in early phases with 0 infrastructure related problems, the team was praised by IT VP’s and Business VP’s for outstanding performance positioning company for savings of billions of dollars over the next 5 years.• Directly lead two 6-person, Account Teams, 1) Health Plan, maintains all Kaiser members in 8 strategic regions with over $85B of revenue; 2) Labs Account Team (2018-2020), supporting the 3rd largest US lab, with 54M results annually.• Using Lean methods and drove projects that revamped the process to deliver our servers to internal customers, projects reduced cycle time by 65%, and delivered a 3x increase in customer satisfaction.• Drove operational improvements with HP BIO having the lowest incident rate, of the 3 major BIO’s, reduced from 5% to <1%. Application and infrastructure availability are among the top 3 best, 89% of Apps exceeding SLA of 99.95%.• Expert in customer strategy, with a deep focus on distilling and operationalizing strategy, supporting senior leadership. Identified improvements in our environment, saving 10’s of Millions, in the cloud self-provisioning area and instrumental in deploying a new service “Containers”.• Change management leader who proactively engages clients, and their leadership teams along with key supporting partners driving change initiatives that last, partnered with senior leadership. Show less

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  Harrelson Transformation Group

  May 2022 - now

  Principal Consultant

  Process transformation coach, advisor and guide. Focus on equipping and empowering you and your teams to deliver breakthrough results, by leveraging six-sigma, lean, change management and other tools. Partnered with you to develop methods and frameworks that dive results needed that can expand across your business. • 30+ Years High Technology Silicon Valley experience• Delivered over $1B worth of value• Lead the development / deployment of Six-Sigma programs, in Technology while at Sun Microsystems & PayPal• Directed Executive Metric Programs, providing goal visibility / bonus for 10,500+ staff, at Sun Microsystems & PayPal• Managed the infrastructure design /delivery for a $1B, 12.8M member Kaiser program, consolidating 8 membership systems into a single platform• Direct leadership over teams ranging from 150 to 5• Strategic thought leader driving alignment from objectives to goals, ensuring breakthrough results• Culture change leader, delivered a 11.5% gain in overall Employee Engagement in 2-years at Clorox• Promoted 9 times, retiring from ARMY Reserves as a Major, Deputy Operations Officer, with command & control for 8 units, 3000+ soldiers & $2B+ in resources• Industry Experience- High Technology- Technology / Infrastructure and Software Operations- Hardware Manufacturing- Healthcare / Membership Technology Operations- Semi-Conductor like Manufacturing- Financial Technology and Operations- General Manufacturing- Military Medical Systems and Hospital Operations- Chemical Manufacturing Show less

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  Compassion International

  Oct 2022 - Mar 2024

  Master Black Belt / Business Process Principal

  - Review current Marketing/Supporter Operations/Global Program organizations productivity and performance goals as inputs Value Streams; identify gaps and proposes gap closure strategies relevant to continuous improvement.- Support in the Design/Deployment of an Operating System (Hoshin Kanri, Capacity analysis, project identification and execution, and Project/Business review cycle.- Lead business-critical projects requiring redesign/optimization efforts in the process, systems, and business structures to support the strategic goals.- Drive application of DFSS and DMAIC methods for perspective Value Streams to improve process capability, financial outcomes, and PDP commitments.- Facilitate scheduling and delivery of training to advance the proficiency of the workforce as measured by the number of certified employees.- Coach and mentor individual candidates or teams of employees on proper DFSS and DMAIC method & tool selection and application on existing projects.- Identify and implement improvements to DFSS and DMAIC training content, work processes, design rules, models, etc…- Provide technical leadership for the application and integration of DFSS and DMAIC into new and existing processes where appropriate.- Lead change to establish proactive process inputs back into design and instill a culture of continuous learning (project gate decisions, training evaluation, & coaching feedback). Show less

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  Amazon

  Mar 2024 - now

  Lean Leader / Master Black Belt - Pharmacy

  At Amazon Pharmacy, make a tangible impact on both the company as well as the quality of our customers’ lives.Lead the strategic projects that deliver a significant impact on cost, quality, and the customer experience in Amazon Pharmacy. Be a change leader in a collaborative environment, embracing team work, and Dive Deep to get to the root cause of problems. Leverage deep experience and tool kit to build a top-down strategy and can execute bottoms-up improvement initiatives that moves the needle on critical metrics.Excel in stakeholder engagement. The right candidate has a strong Lean background and is able to problem solve and develop solutions by getting the right team together and facilitate kaizen. Leverage open mind, and deep practitioner of Lean tools, and earn trust and influence senior leaders to engage and implement improvement initiatives. Create continuous improvement systems, processes, and mechanisms to drive cost and defect reduction. Lead, identify and run large CI projects, and also mentor junior leaders to learn and leverage lean. Show less