Ed Soares

Experience

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  LTM International Inc.

  Dec 2007 - Feb 2011

  Art Director/IT Manager

  • Supervised and directed staff of six in-house artists and various freelance artists• Created and published concepts for catalogs, email blasts and CDs for new product lines• Reorganized, improved efficiency and productivity of the art department• Managed color separations for screen printing on high-end fashion textiles• Maintained constant communication with vendors• Managed servers, network, workstations hardware and software with updates and troubleshooting• Trained, motivated and mentored staff Show less

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  RDD Motorsports International

  Feb 2011 - Jan 2012

  Webmaster/IT Manager

  • Implemented, configured and maintained server, workstations, software and 6 user accounts• Designed page layouts for catalogs, brochures and magazine ads• Advanced company’s online and creative presence through creation of website, on-location video and photography shoots of the team's motor-racing events across the country• Designed new paint scheme for company’s Formula BMW race cars• Implemented inventory barcode scanning system

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  CAL Development Inc.

  Jan 2012 - Mar 2018

  Systems Administrator

  • Led all IT projects for 6 years with a focus on effective team communication, project scheduling and cost savings• Promoted company brand and public image via video shooting/editing, brochure design, signs, banners and presentations for project bids• Configured, customized and managed 7 company servers, network, active directory• Upgraded and maintained hardware and software technology to maintain competitive edge in industry• Renegotiated contracts for wireless plans and devices with 60% annual savings• Resolved vendors and suppliers billing issues with satisfactory results• Microsoft Office 365 Administrator• Provided leadership, team training and in-house mentoring in areas such as cybersecurity awareness and technology use• Provided help desk support to on-site and remote users, troubleshooting technical issues with acute comprehension and immediate resolution• Implemented and managed 40 seat VoIP phone system• Managed company security and video surveillance systems• Coordinated fire and safety inspection services with city officials Show less

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  TigerDirect Inc.

  Nov 2014 - May 2015

  Sales Associate

  • Retail sales position greeting walk-in customers, listening and suggesting options for their electronic needs• Finalized sales with great customer relations

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  Self employed

  Apr 2018 - Feb 2020

  IT Consultant

  •Hardware and software systems configuration•Troubleshooting and maintenance•Website management•Computer graphics•Video production/editing

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  GE

  Feb 2020 - Mar 2021

  Service Desk Associate

  •First point of contact assistance to end-user employees by chat via ServiceNow•Researched and identified solutions to software and hardware issues•Diagnosed and troubleshot technical issues, including account setup and network configuration•Asked customers targeted questions to quickly understand the root of the problem•Owned issues through to resolution, within agreed time limits•Talked clients through a series of actions via chat, until they solved a technical issue•Properly escalated unresolved issues to appropriate internal teams (e.g. software developers)•Provided prompt and accurate feedback to customers•Referred to internal database or external resources to provide accurate tech solutions•Ensured all issues and outcomes were properly logged within the ticket management system•Prioritized and managed several open issues at one time•Followed up with clients to ensure their IT systems were fully functional after troubleshooting•Documented technical knowledge in the form of notes and manuals•Identified and suggested possible improvements on process, procedures and or systems•Resolved network and VPN connection issues, software installation, configured operating systems and troubleshooting while using remote desktop access via LogMeIn connections to provide immediate support Show less

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  Shiji Group

  May 2021 - Aug 2024

  POS Support Specialist