Santosh Thakur

Experience

• 

  TTK Health Care Services Pvt. Ltd

  Oct 2003 - Jan 2006

  Team Leader- Health Claims

  Handling Health Claims for New India Assurance, National Insurance, Citibank and ICICILombard General Insurance.Successfully leading a team of 12 executives with a working profile of screening andapproval of Mediclaim file with reference to Medico‐Legal aspect.Implemented new process changes to reduce the TAT for claims settlement from 21days to 7 days and Stream lined the claims process in order to achieve ISO certification and reduce Customer Grievances. Show less

• 

  Vantage Insurance Brokers & Risk Advisors Pvt. Ltd

  Mar 2006 - Sept 2014

  Deputy General Manager- Employee Health & Benefit Operations

  Handling entire Branch Operations & Wellness initiatives for Mumbai Location.Relationship management with TPA's, Insurers & Wellness service providers.Training & Development. Database, MIS, Claims & Grievance Management.

• 

  Marsh India

  Oct 2014 - Jun 2017

  Vice President- Employee Health & Benefit Operations
• 

  JLT Independent

  Jul 2017 - Feb 2019

  Head Client Support- Benefit Solutions

  Handling client operations for EH&B Business.

• 

  Marsh India

  Feb 2019 - Jun 2017

  Vice President- Employee Health & Benefit Operations

  Health Insurance Operations, InsurTech, Insurer Relationship, Client Retention, TPA Services, Customer Experience

  • Head of Operations- Employee Health & Benefits

    Apr 2023 - now

  • Vice President-EH&B Operations

    Feb 2019 - Apr 2023