Anna Farr

Anna Farr

Customer Relations Specialist

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  • Timeline

  • About me

    Project Editor with Oxford University Press

  • Education

    • University of South Carolina

      2016 - 2020
      Bachelor's degree with Honors English Language and Literature and French Studies

      Activities and Societies: South Carolina Honors College, Capstone Scholar, Omega Phi Alpha, French Club Magna Cum Laude

    • Université Grenoble Alpes

      2018 - 2019
      Intensive French Language and Culture Studies
  • Experience

    • State Farm

      May 2016 - Aug 2022
      Customer Relations Specialist

      -Resolved the billing, claims, and coverage concerns of 80 clients per day-Maintained a policy lapse ratio below 13% by contacting clients about past due bills and resolving billing concerns-Marketed, quoted, and bound policies for existing customers-Distributed and processed administrative documents-Reconciled office bank account

    • The University of South Carolina Press

      Jan 2020 - May 2020
      Acquisitions Intern

      -Read and reported on book proposals-Researched and identified potential authors-Researched and identified potential peer reviewers-Compiled and updated metadata-Reviewed text and image permissions-Prepared manuscripts for transmittal to editorial department-Proofread books and other documents-Assisted with administrative tasks

    • The University of South Carolina Press

      Jul 2022 - Aug 2022
      Marketing and Acquisitions Assistant

      -Prepared press releases and reviewed copy mailing lists-Prepared manuscripts for transmittal to editorial department and peer review-Communicated with scholars to obtain publicity reviews for publications-Communicated with authors to identify errata in books before their conversion to eBooks

    • Oxford University Press

      Aug 2022 - now

      Literature, Linguistics, Classics Editorial Assistant for the Oxford Research Encyclopedias:-Performed first-pass edits on manuscripts-Reviewed and approved copyedited manuscripts-Edited XML files and metadata to prepare articles for content delivery-Reviewed articles in staging and approved them for publication-Arranged and processed honoraria for authors, reviewers, and editors-Prepared and transmitted editor contracts

      • Project Editor

        Aug 2023 - now
      • Editorial Assistant

        Aug 2022 - Aug 2023
  • Licenses & Certifications

    • Diplôme d'études en langue française-B2

      Centre international d'études pédagogiques (CIEP)
      Jan 2019
    • Advanced Low Speaker of French

      ACTFL
      Jun 2020
    • Diplôme Universitaire d'Études Francaises B2

      CUEF - Centre Universitaire d'Etudes Françaises - Grenoble
      Jan 2019
    • Insurance Agent (Insurance Producer)

      South Carolina Department of Insurance
      Apr 2022
  • Volunteer Experience

    • Service Coordinator

      Issued by Omega Phi Alpha National Service Sorority on Feb 2017
      Omega Phi Alpha National Service SororityAssociated with Anna Farr
    • Assistant Volunteer Coordinator

      Issued by Girls Block on Mar 2019
      Girls BlockAssociated with Anna Farr