Antan Banerjee

Experience

• 

  Four Loops Solutions Pvt. Ltd.

  Oct 2010 - May 2016

  • Managed 8 members Support Team, customer escalation, ticket management for different customers across the globe • Lead Sync-up calls with different customers • Tracked list of Bugs & FR raised by different customers • Provided successful knowledge transition from clients weekly • Monitored and generated production tickets reports for the client • Engaged in Problem management for EAS and connectors developed in Java and .Net thereby the creation of internal Problem record for solving it • Attended weekly customer calls to discuss the problems reported. Show less

  • Support Team Lead

    Aug 2013 - May 2016

  • Support Engineer

    Oct 2010 - Jul 2013
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  Ensim Corporation (an Ingram Micro company)

  Jun 2016 - Oct 2020

  • Responsible for managing development team that worked using KANBAN framework for more than 3 yrs.• Responsible for backlog management, identifying bottlenecks and removal of the same.• Monitoring swim lanes and ensuring that cycle timeis minimum for critical and/or escalated incidents.• Arranging knowledge transfer sessions using OLA betwee L1, L2 and L3 team. • Implement an Agile mindset using Kanban framework with team members.• Helping team members self-organized and independent.• Removal of technical conflicts between team members.• Responsable of Bridge calls for any Critical / escalated incidents. Show less

  • Deputy Manager

    Apr 2019 - Oct 2020

  • Team Lead

    Jun 2016 - Mar 2019
• 

  Capgemini

  Jan 2021 - Feb 2022

  Manager

  • Responsible for managing development team that worked using SCRUM framework.• Responsible for backlog management, identifying bottlenecks and removal of the same.• Facilitating Sprints and ensuring that SPRINT goalsare delivered at end of each SPRINT.• Infuse SCRUM framework in development team. • Implement an Agile mindset using SCRUMframework with team members.• Helping team members self-organized and independent.• Removal of technical conflicts between Development members. Show less

• 

  Accenture

  Feb 2022 - May 2024

  Agile project Manager

  • Responsible of migration from Waterfall to Agile methodology in SAFe framework.• Managing DevOps team that worked using SCRUM framework using SAFe in ART model.• Facilitating Sprints and ensuring that SPRINT goals are delivered at end of each SPRINT.• Responsible for backlog management, host refinement session, hosting PI planning with RTE.• Helping team members self-organized and independent by removal of technical conflicts between squad members and cross teams.• Delivery monthly and quarterly reports for management and stake holders. Show less

• 

  Cognizant

  May 2024 - now

  Project Manager