Sharlyn D'Occhio

Experience

• 

  Aetna, a CVS Health Company

  Mar 2004 - Nov 2022

  Spearheaded enterprise-wide modernization initiatives, leveraging emerging technologies to drive operational efficiencies and cost reductions across clinical operations for Health Care Benefits. Led high-impact workstreams that streamlined Utilization Management Operations, delivering $22.4M in projected gross cumulative savings (2022-2025). Championed digital transformation efforts, optimizing workflows, automating processes, and enhancing service delivery to improve patient outcomes while reducing administrative burden. Show less

  • Director, Information Technology Program Manager - Clinical Services

    Aug 2021 - Nov 2022

  • Director, IT Program Management - Aetna Student Health and Specialty Products

    Jun 2019 - Aug 2021

  • IT Program Manager, Specialty Products and Programs

    Sept 2017 - Jun 2019

  • Business Program Project Manager, Strategy and Business Transformation, Aetna International

    Sept 2015 - Sept 2017

  • System Support Manager

    Jun 2012 - Sept 2015

  • Application Support Manager - Production and Enhancement

    Mar 2004 - Jun 2012
• 

  CVS Health

  Nov 2022 - Dec 2024

  Championed enterprise-wide CRM transformation, leveraging Salesforce to enhance customer experience (CX) and user experience (UX) strategies. Cultivated and maintained trusted partnerships with Business Unit Leaders across multiple lines of business, driving alignment on CX vision, CRM strategy, and product roadmap priorities. Delivered strategic insights and data-driven recommendations to the Executive Leadership Team (ELT), influencing key investment decisions and optimizing digital engagement. Show less

  • Lead Director, Business Relationship and Delivery Management - Technology Services and Solutions

    Jan 2024 - Dec 2024

  • Senior Manager, Digital Product

    Nov 2022 - Jan 2024