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Andrei Azevedo Cesar

Andrei Azevedo Cesar

Analista de mídias sociais

Followers of Andrei Azevedo Cesar1000 followers
location of Andrei Azevedo CesarRio Grande do Sul, Brazil

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  • Timeline

  • About me

    Support Engineer | Technical Specialist | Customer Experience

  • Education

    • English House

      2019 - 2022

    • Anhanguera Educacional

      2018 - 2021
      Tecnológo Análise e desenvolvimento de Sistemas

    • Anhanguera Educacional

      2023 - 2024
      Postgraduate Degree Data Engineering

  • Experience

    • VA Publicidade - Brasil Em Foco TV

      Jan 2019 - Aug 2019
      Analista de mídias sociais

    • TOTVS

      Sept 2019 - Mar 2021
      Suporte Técnico - Personal Med

      - Analysis and correction of issues in SQL databases- Internal operations to improve the quality of service and implementation of processes, as well as actions in customer services calls.- Database utilization- On Premise database migrations to Cloud.- Creation of Internal and External Knowledge base articles.

    • Oto CRM

      Apr 2021 - May 2022
      Support Analyst Level II

      - Analysis and adjustments in database(SQL) and Rest API.- Environment provisioning for Customers.- Data analysis on Oracle Responsys platform.- Creation and maintenance of Dashboards based on B.I (Business Intelligence) to control the support tickets data via Data Studio and Power B.I, thus knowing which customers and questions to focus on, to optimize tickets resolution.- Support for R&D and customer success teams.- Creation of Internal and External Knowledge base articles.

    • Datum TI

      May 2022 - Jul 2022
      Support Analyst Level II

    • E-Core

      Jul 2022 - Jun 2024
      SupportOps Engineer

      - Analysis of Atlassian ecosystem demands focusing on Jira Core software (Jira Software, Jira Work Management and Jira Service Management) and Confluence in on-premise or Cloud environments.- Working together with the global support team to serve customers in different countries;- Support for Atlassian Marketplace, On-Premise and SaaS Cloud applications.- Assisting and guiding users through various migration scenarios, including migrations from Jira Server/DC to the cloud environment, Cloud to Cloud, and Cloud to Data Center instances.- Testing and replicating possible bugs between the application and Jira, both in Jira Server/DC and Cloud environments. I collaborate directly with the development team, creating bug reports, providing suggestions, and contributing to documentation.- Knowledge base creation and management.- Skills: JIRA · Confluence · Atlassian Show less

    • Refined

      Jun 2024 - now
      Customer Support Engineer

  • Licenses & Certifications