Serey Preap

Experience

• 

  Dawson College

  Sept 1997 - Jun 2000

  Computer Lab Technician

  • Provided technical support and Computer Science Career Program maintenance of the network• Hardware and software repair for 200+ PC networks on windows servers

• 

  AFFINA Co

  May 2004 - Sept 2005

  Hardware / Software Specialist

  • Provided telephone and online customer service/support for Brother fax Machines and Samsung Electronic products

• 

  TELUS Communication Inc

  Sept 2005 - May 2012

  Helpdesk Specialist

  • Provided telephone and online customer service/support within high-volume call center• Proactively explore and anticipate customer’s future needs• Developed strong problem solving abilities to resolve client’s issues from start to end• Internal Helpdesk: Assisting on floor agents with complex problems that can be resolved on their own• UAT (User Application Testing): Assisted on testing new upgrades to current systems

• 

  .Idea

  Jun 2012 - Nov 2012

  Helpdesk Analyst

  • Provided telephone and online technical support to GSK employees• Technical support concerning GSK software applications, hardware related issues and network related issues

• 

  MindGeek Montreal

  Apr 2013 - Nov 2016

  Billing Support Agent

  • Customer service Quality• Retentions• Risk mitigations

• 

  Aylo

  Nov 2016 - now

  • Meta Data Coordinator

    Apr 2013 - now

  • Content Coordinator

    Nov 2016 - Mar 2024