LaiQuan DuBose

Experience

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  AT&T Device Support Center

  Jan 2008 - Jun 2012

  Area Mentor
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  IMobile US

  Jun 2012 - May 2014

  Retail
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  Spectrum

  May 2014 - Jan 2018

  Store Team Lead

  1. Leadership and Team Management:Provide day-to-day leadership and guidance to the retail team to meet and exceed sales targets and performance metrics.Motivate, coach, and mentor team members to ensure a high level of engagement and professionalism.Lead by example, demonstrating exceptional customer service, product knowledge, and a solutions-oriented approach.Assist in onboarding and training new team members, ensuring they understand company policies, procedures, and goals.Delegate tasks effectively and ensure team accountability for responsibilities.2. Customer Experience:Ensure every customer interaction is welcoming, professional, and tailored to their needs.Resolve customer inquiries and escalations promptly and effectively, aiming to exceed customer expectations.Monitor customer feedback and work with management to implement improvements to the customer experience.3. Sales and Revenue Growth:Drive sales initiatives by implementing company promotions and upselling additional services or products.Monitor individual and team sales performance, providing actionable feedback and strategies for improvement.Ensure the store meets or exceeds monthly sales and revenue goals.Collaborate with regional managers to develop and execute local sales strategies.4. Store Operations:Oversee daily store operations, ensuring all processes run smoothly and efficiently.Manage inventory levels, product displays, and merchandising in alignment with company standards.Perform opening and closing duties, including cash handling, reconciliation, and securing the store.Ensure the store complies with all safety, security, and regulatory guidelines.5. Reporting and Communication:Maintain accurate records of sales, inventory, and customer interactions.Prepare and submit daily, weekly, and monthly performance reports to management.Communicate updates, goals, and changes in company policy to the retail team in a timely and clear manner. Show less

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  Emergent Works

  Feb 2022 - now

  • Student Success Coordinator

    Jun 2022 - now

  • Youth Mentor

    Feb 2022 - Jun 2022