Pratheesh K R

Experience

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  Magna Infotech Ltd.

  Jul 2013 - Jul 2014

  Support Analyst For Hewlett Packard

  Worked as an Analyst role in Hewlett Packard for product analysis on Hewlett Packard commercial Desktops& laptops.Responsible for Analysing current Issues with applications for support teams & to enhance userexperience with the teams of HP.Was working as a contingent Workforce for Hewlett Packard from Magna Infotech Ltd.

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  HP

  Jul 2014 - Jan 2016

  Technical Solutions Rep II-b

  Responsible for creating user experience surveys, providing application solutions for HP internal sites. Assisting in enhancing user interaction process to increase feature Support for Internal teams on HP Tools for the North Americas Commercial desktop & laptop’s segment by capturing user feedback on Corporate IT Tools.- Capture feedback from support teams on interaction with application & to Feature enhancement to ensure a seamless experience & better productivity- Provided new application introduction to internal teams in a user experience perspective to betterunderstand & interact with applications assisting with end user’s for creating efficient technical product solutions. Show less

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  Cognizant

  Jan 2016 - Oct 2018

  Senior Principal Systems Engineer - User Experience Design

  Responsible for capturing existing user interaction Journey , designing & creating better end user experience for user’s interaction with the Infra teams for applications with effective issue reporting, feedback & resolution management.• Planning the Visual content, navigation, information architecture & Application design for infra teams within the company.• Assisting with Information gathering – which includes creating customer experience maps , Task models , user journeys to better enhance user experience & interaction with Infrastructure Management teams.• Directly involved to providing design solutions to user problems in a real time internal client environment.• Responsible for training the Team's with principles & process to ensure user interaction is seamless & efficient. Show less

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  NTT DATA Services

  Nov 2018 - Nov 2022

  Responsible for User research & design through research, assessments and facilitating workshops , creating journey maps, personas, prioritisation maps, and all UI/design assets & discussions with product owners to plan the design approach for the project.Responsible for structuring the Information Architecture and online usability best practices in the project.Responsible for creating site maps and wireframes to communicate site structure and experience.Sketch, Adobe XD, storyboard and wireframe user flows to optimize key interactions for responsive desktop, mobile, tablet devices.Working closely with Analytics teams and UX research findings to understand consumer needs and behaviours.Organising content and content groupings that support the research findings of the users.A general understanding of HTML, Javascript, Browser compatibility, CSS, XML, etc.Familiarity with content management systems (CMS) and web 2.0 features and functionality.Proficiency in programs such as OmniGraffle, Axure, Excel, Invision, etc. to create wireframes and clickable prototypes.Experience with user testing and incorporation of gathered user experience data.Skilled and familiar with Adobe CS. Show less

  • Digital Experience Design Senior Consultant( UX Architect )

    Jul 2021 - Nov 2022

  • Business Process & Strategy Specialist ( UX Architect )

    Jul 2020 - Jul 2021

  • Technical Solutions Architecture Specialist ( UX Architect )

    Nov 2018 - Jul 2020
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  HDFC Bank

  Nov 2022 - now

  Senior Manager UX

  Gearing up to lead some upcoming launches that aim to make banking easy and accessible to millions of people.