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Tonja Johnson

Tonja Johnson

Computer Operator, Data Entry, Drill Programmer

Followers of Tonja Johnson651 followers
location of Tonja JohnsonHanover, Pennsylvania, United States

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  • Timeline

  • About me

    Product Owner and One PI Principal Business Analyst at OptumServe Technology Services

  • Education

    • Catonsville Community College

      1998 - 2001
      SQL, PL/SQL, HTML classes

    • University of Maryland Baltimore County

      2016 - 2017
      Critical Incident Stress Management (CISM)

      Assisting Individuals in Crisis (AIC) Pastor Crisis Intervention (PCI) Produced by International Critical Incident Stress Foundation (ICISF)

    • Essex Community College

      1985 - 1991
      Associate of Arts (AA) Information Technology 4.0

  • Experience

    • Laminates Unlimited

      Jan 1982 - Jan 1985
      Computer Operator, Data Entry, Drill Programmer

      Supported manufacturing diagrams to build laminated office furnitureProgrammed drill for various furniture panels.

    • Group Administration Services

      Jan 1985 - Jan 1988
      Programmer / IT Coordinator

      Supported 80+ users, developed software solutions on a custom TPA package.Monitored system performance. Managed hardware maintenance/upgrades/backups on the Honeywell Ultimate DPS6 server.

    • Columbia FreeState Health Plan

      Jan 1988 - Jan 1991
      Programmer / Analyst

      Converted CSC’s MHC product on Honeywell DPS 6 to HP9000 UniVerse/UNIX based platformProvided on-call and user support for CSC’s MHC eligibility and A/R modules.

    • American Psych Managment

      Jan 1991 - Jan 1993
      Sr Programmer / Analyst

      Managed a small development team to maintain CSC’s MHC package, primarily eligibility and Accounts Payable.

    • CORPORATE EXPRESS INC

      Jan 1993 - Jan 1994
      Sr Programmer / Analyst

      Maintained wholesaler inventory database. Developed custom in-house package, primarily billing and Accounts Payable.Supported requests from 80+ employees, located in-house an remote

    • Value Behavioral Health

      Jan 1994 - Jan 1996
      Sr Programmer/Analyst

      • Supported CSC's MHC package for behavioral health.• Managed new account setup for approximately 90+ accounts with 6 million members.• Chaired Eligibility Sub-Committee meetings to gather client requirements, analyze/design specs and advise solutions.Key AccomplishmentsDesigned and implemented patient/counselor database to assist clinicians/nurses to support patient health.

    • John's Hopkins EHP

      Jan 1996 - Nov 1997
      Sr Programmer Analyst

      Supported maintenance on CSC’s MHC package, primarily eligibility and billing modules.Designed custom processes in PICK/BASIC for open enrollment IVR and Short term disability (STD).Key AccomplishmentsManaged the annual open enrollment for 11,000 Johns’ Hopkins employees, sourcied from Interactive Voice Response (IVR) vendor data to implement weekly payroll benefit deductions.Designed and implemented a custom process to automate enrollment into the CSC MHC Product sourcing from monthly Medicaid tape eligibility and reconciled Medicaid reimbursements against the enrollment database. Show less

    • CareFirst Blue Cross Blue Shield

      Nov 1997 - Oct 2001
      Sr Programmer Analyst

      • Support Business Analyst team. Design and implement reports and SFTP file transfers sourced from the Enterprise data warehouse. o SQL, Unix Scripting, Perl, sed/awk and FTP/SFT transfers to various platforms• Managed projects for eligibility and billing components of the HMO FreeState product on the CSC's Managed Health Care (MHC) application. Chaired requirements meetings and advised solutions.• Develop eligibility and billing modules in the CSC’s MHC Package for the FreeState plan.• Support ClaimChek module modifications and claims utilization team issue resolutionKey AccomplishmentsImproved manual monthly Medicaid financial reconciliation. Designed, developed and managed an automated process for monthly MCO enrollment and Medicaid reimbursements and reconciliation, collaborating with the finance team. Show less

    • CareFirst BlueCross BlueShield

      Jan 2001 - Jan 2009
      Sr Systems Consulting Engineer / Advantage Suite administrator

      • Managed a team of 5 Senior Programmer/Analysts. Provided mentoring and coordinated cross-training. • Communicated status/issues to all levels of management and clients. • Provided support to various business areas, such as Medical Management, Sales and Marketing and Enterprise Data Warehouse development and business analyst teams. • Supported Medical Management business user community. Managed system administration, upgrades and monthly data loads for Advantage Suite application on multiple platforms: AIX UNIX server, mainframe and Oracle Database. Analyzed data issues, documented and implemented solutions.• Supported development of ETL, sourced from the EDW, a multi-terabyte data warehouse. (SQL, UNIX Scripting, Perl, JCL/COBOL and FTP/SFT transfers to various platforms).• Project Manager for the new Disease Management project. Coordinated the setup of new accounts with the Sales team, designed the solution, updated existing accounts, documented and implemented issue resolution.• Supported ETL development, sourcing from a multi-terabyte data warehouse. o SQL, Unix Scripting, Perl and FTP/SFT transfers to various platforms• Developed technical documentation: standards, system configuration, data mappings for development team, Oracle DBAs, Unix administrators and database managers Show less

    • Maricom Systems

      Jun 2009 - Oct 2013

      • Managed 2 remote teams to support administration for both COTS products for CMS.• Refer to NPSS for BusinessObjects administration 11/2013 - Current• Managed remote team of administrators to plan and support upgrades Advantage Suite upgrades, virtual data mart data loads, maintenance, performance monitoring, trouble shoot issues spanning various platforms/tools and user support tickets.• Supported 5 environments, 10 servers on multiple platforms; o Solaris UNIX, Citrix/Windows, LDAP, Oracle and Teradata. Show less • Managed 2 remote teams to support administration for both COTS products for CMS.• Refer to NPSS for BusinessObjects administration above.• Managed remote team of administrators to plan and support upgrades Advantage Suite upgrades, virtual data mart data loads, maintenance, performance monitoring, trouble shoot issues spanning various platforms/tools and user support tickets.• Supported 5 environments, 10 servers on multiple platforms; o Solaris UNIX, Citrix/Windows, LDAP, Oracle and Teradata. Show less

      • Business Objects & Advantage Suite Team Lead

        Jan 2012 - Oct 2013

      • Advantage Suite Lead Administrator

        Jun 2009 - Oct 2012

    • Next Phase Solutions and Services, Inc.

      Nov 2013 - Sept 2019
      BusinessObjects Admin Team Lead

      • Manage remote team of administrators to plan and support upgrades (v3.1 to v4.2 SP4), code promotions, maintenance, performance monitoring, trouble shoot issues spanning various platforms/tools and user support tickets.• Support 7 environments, 16 servers, 1200 users on multiple platforms. o Solaris UNIX, LDAP, Citrix/Windows, WebSphere, Oracle and Teradata• Provide OnePI Project Leadership, reporting directly to the CMS client. • Chair weekly status meetings with the CMS GTL and another with internal and external stakeholders. Communicate subject matter expert recommendations. Present information effectively, taking into account the audience and nature of the information; making clear and convincing oral presentations; listens to others, attends to nonverbal cues and respond appropriately and professionally.• Generate and maintain CMS required technical specifications for the system that align with agency standards; SOPs, Operation & Maintenance (OMM); Release Management’s Version Definition Documentation (VDD), Test Plan, Verification Plan; work plans, configuration and Architecture diagrams.• Collaborate with all stakeholders to manage and maintain hardware, operating systems, Oracle/Teradata database, LDAP, portal, network, firewall, data storage teams to support user issues, performance, outages and maintenance. Show less

    • OptumServe Technology Services

      Sept 2019 - now
      One PI BusinessObjects and Database Product Owner

      Manage the BusinessObjects and Database product backlog, representing the stakeholders to provide the most valuable deliverables. Present features and the business value to the client for approval. Support the Scrum team, attending scrum events and evaluating the team's progress. Plan features for each 3 month Program Increment (PI), according to capacity.Support OSTS develop IT solutions for CMS. Analyze data and provide business solutions to law enforcement investigating Fraud, Waste and Abuse in the One Program Integrity (One PI) program. Show less

    • OPTUMServe Tech

      Oct 2020 - now
      Jira and Confluence Project Administrator

      Support Jira and Confluence Project administration for . Provide Jira training to the Optum One PI Teams. Created initial Scrum Boards, Dashboards, Filters, etc for Scrum teams to get started with Agile.Chair the weekly Jira Workgroup, submitting requests form the workgroup to the OIT Jira Service Desk for changes to the templates.

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Tonja Johnson
      Outstanding Service Award 2010 Mike Odachowski Jan 2011 Mike Odachowski letter on 1/14/2011:During 2010, the BI/ETL team was asked by CMS to assume full administrative responsibility for the Advantage Suite tool. As the primary Advantage Suite administrator for the team, Tonja Bailiff enthusiastically stepped up to the task, working collaboratively with CMS and the vendor to quickly gain expert knowledge of the tool. In order to expedite the transition process, CMS created a rigorous schedule, which began in early January 2010, and… Show more Mike Odachowski letter on 1/14/2011:During 2010, the BI/ETL team was asked by CMS to assume full administrative responsibility for the Advantage Suite tool. As the primary Advantage Suite administrator for the team, Tonja Bailiff enthusiastically stepped up to the task, working collaboratively with CMS and the vendor to quickly gain expert knowledge of the tool. In order to expedite the transition process, CMS created a rigorous schedule, which began in early January 2010, and encompassed transition as well as administration tasks. Due to the demands of the schedule, Tonja was required to work most of the time very long days, nights, weekends and even holidays to support the tool and remain on schedule. During the year, Tonja worked well over 20 weekends to complete her duties and responsibilities on the Program. She did so without complaint, even when the hours required her to miss important activities and events with her family. During this very demanding and stressful time, Tonja successfully navigated challenges like a record-breaking snow storm, tense relations with the vendor and around the clock processing demands with a smile and always-willing demeanor. We deeply appreciate the commitment that Tonja demonstrated to Maricom and the BI/ETL team during this time. We acknowledge how much time she gave to the Program and also acknowledge what she gave up in terms of time with her family. Her work ethic is to be commended and her can-do attitude applauded. She is a true asset to the team and to Maricom and continues to be a key contributor on the BI/ETL Program. Mike Odachowski President Show less