Amer Hamdan

Experience

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  SyrianSoft

  Jan 2004 - Aug 2013

  IT Manager

  • Manage the daily operations of a computer network with 13 servers while conducting regular evaluations of IT systems and providing recommendations for future planning and development of resources for a 60-person company.• Managed updates and installation of new software and hardware components to scale IT services with business operations.• Ensured data storage is safe and secure while training coworkers on network security requirements and best practices.

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  Scs-net

  Jun 2006 - May 2013

  Technical Support Agent

  • Took phone calls for customers to assist technical solutions to their products.• Record and encode the transaction.

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  CAD Gulf LLC

  Aug 2013 - now

  System Engineer

  • Virtualization Solution, Millennium Hotel Abu Dhabi: Designed and consolidated 2 Active Directory forests and Exchange organizations with 170 mailboxes and 390 GB of data for a target environment with DAG, archiving, and retention policies deployed on Hyper- V and HP SAN Storage P2000 G3.• Microsoft Hyper-V Virtualization Environment, Abu Dhabi Media: Designed, installed, and configured HP DL385p Gen8 Servers and HP P2000 G3 FC/iSCSI SAN Storage with RAID-1 configuration for 4 Windows 2008 R2 SP 1 OS servers, 2 FC HBAs, and additional Processor and Memory in each server. Installed and configured HP P2000 G3 FC/iSCSI SAN Storage and HP SAN 8/8 switches and created and mapped SAN volumes to Hyper-V servers.• Oracle Environment Project, Fujairah Chamber of Commerce: Created and troubleshot VMs and monitored the Backup NetVault solution on a UNIX environment.• Lead the implementation and migration of core Microsoft technologies for clients.• Manage provisioning and provide operational support for physical & virtual servers and associated storage & infrastructure.• Provide Tier 2 and Tier 3 technical support for assigned business applications including Microsoft Active Directory, MS Exchange, and O365 Hybrid setups and migrations. Show less

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  HORIZONS & CO LAW FIRM

  Aug 2014 - Oct 2017

  IT Executive "Onsite"

  • Installed and maintained new and existing HPE servers and configured hardware, peripherals, MS technologies, services, settings, directories, and storage to meet operational requirements while managing daily system activity from Dubai Courts.• Recommended future upgrades for Windows servers, Exchange servers, and OS to ensure data integrity and consistency. • Designed and set up support LANs, WANs, VPNs, firewalls, internet, and intranet systems for the Ecase system, a web app that allows law firms to request and consolidate case-related information in a fully searchable & secure database.• Implemented Sage Accpac ERP for managing the accounts department and payroll system and Sharepoint to enable all employees to collaborate and share files and documents when deploying and implementing infrastructure.• Analyzed data on environment issues, identified trends, and resolved issues to establish long-term solutions.• Established, updated, and maintained user guides, processes, technical training, and procedural documentation for company management information systems, software, and tools to increase the productivity of 50 users. • Manage all hardware, network, and system security, antivirus software, and password policies, according to ISO27001. Show less

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  Finance Department, Government of Sharjah

  Dec 2017 - now

  Senior System Administrator

  • Implemented and manage Hyper-Converged 380 & dHCI 2.0, VMware vSphere ESXi, VCenter, Replication, and SRM environments while monitoring services using HPE IMC Network Monitoring & Management Systems.• Transitioned the department from legacy infrastructure to a virtualization environment to optimize resource management, performance, availability, and reliability using VMWARE's Vsphere replication and site recovery manager SRM.• Implemented, installed, and configured Fujitsu Siemens Storage DX80/SAN-FC Fabric and Brocade SAN Switches and developed and deployed an HC 380 & dHCI Nimble Storage HPE Hyper-Converged solution for the Sharjah Police Science University and Sharjah Finance Department.• Protect and ensure infrastructure stability by partnering with the SFD IT Security Office team to implement new solutions including SIEM logging system and Carbon Black to monitor the behavior of files.• Provide assistance, support, recommendations, and troubleshooting for ERP systems and smart receipt systems to drive efficiency and quickly resolve issues across internal and external supporting teams of technical engineers.• Maintain and administer the Microsoft SQL Server databases and always-on availability group for 1 main sites and a DR site.• Ensured ISO 27001:2013 compliance and introduced new policies for information security compliance, password management policy email security, network security, backup and restorations, and internet security Show less