Nayan Kharpate

Experience

• 

  Mphasis

  Jan 2009 - Mar 2010

  Senor Customer Service

  - Responded to customer account inquiries on account balances.- Responded to charges, transaction details, statement and fee.- Opened new accounts and closed old & existing accounts.- Performed alteration to existing savings and current accounts.- Handled inquiries for internet Services.- Handled overseas transfers and performed setup of periodical payment authorities on accounts.

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  WNS Global Services

  Apr 2010 - Oct 2017

  Lead Associate

  - Posted customer payments by recording cash, checks and credit card transactions.- Verified and entered transactions from lock box and local deposits.- Updating receivables by totaling unpaid invoices.- Collected past due and soon to be due receivables on accounts/ portfolios assigned by email and calls.- Performed day to day accounting for Accounts Receivable/ Cash applications process.- Reconciled accounts receivable ledger to ensure that all payments are accounted for and properly.- Generated monthly, quarterly or annual financial statements.- Reports detailing paid and unpaid invoice.- Identified training needs for both operations and quality teams.- Was responsible for Credit limit database, analyzed client information and made credit decision.- Identified potential client and using own knowledge and expertise established credit lines, - Conducted financial analysis for accounts over $10,000 Show less

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  Symantec Software India Private Ltd

  Oct 2017 - Jun 2020

  Global Support Specialist

  Operations Management: - Formulating operational goals and developing business plans for the achievement of these goals. - Generating reports to update the top management along with assessing end to end projects. - Monitoring the SLA’s and KPI’s for the process, identifying improvement areas.- Implementing adequate measures to maximize customer satisfaction level. - Streamlining overall functioning of processes, identifying improvement areas- Implementing adequate measures to maximize customer satisfaction level. -Suggesting alternatives to improve & enhance the services standard.-Reviewing the systems to further improve quality.Order Management/ Sales Operations:- Performing troubleshooting on all sales orders. - Assisting in identify along with executing various enhancement to all management process.- Ensuring compliance to all company and business policies. - Administering all open sales order and ensure appropriate order flow.- Extending sales admin support including opportunity data management. - Opportunity creation, quote-to-order and quote form creation, account mining. - Report generation in Salesforce.com (SFDC).- Performing cross-reference and reconciliation of data across different systems like SFDC.Stakeholder Management:- Identifying improvement areas based on client feedbacks.- Implementing effective measures to maximize customer satisfaction. -Sustaining customer centric environment that fosters development opportunities.- Motivate high performance amongst Customer Service Team as well as among the team members.- Ensuring client’s retention and profitability by providing best in class services. Show less

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  NielsenIQ

  Aug 2020 - now

  • Manager I2C EU

    Jun 2023 - now

  • Lead I2C EU

    Aug 2020 - now