Arun Nair

Experience

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  Cognizant

  Feb 2014 - Apr 2016

  Test Professional

  Requirement Analysis.Test Plan, Test Design and Test Execution.Defect Summary report.Web Application TestingFunctional TestingSmoke Testing [Automation scripts-QTP].Regression TestingMobile Application Testing [Android, IOS]Onsite/Offshore Calls, Test plan walk through with Business Analyst and Business, Defect Status Calls.Preparation of Test design status mail report, Test execution status mail report for each phase.

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  COLLABNET SOFTWARE PRIVATE LIMITED

  Jun 2016 - May 2017

  Associate Software Engineer

  Understanding the Product TeamForge and giving hands on support which involves Subversion, GIT, CloudForge and dealing technically with the customers who faces issues when they use the product and satisfying them with our troubleshooting skills on the knowledge as L1 gained through the Enterprise.Working on tickets based on priorities in the Salesforce platform where the customer raises issue and we are bound to support 24/7 through live chat/calls and emails.Tools : Salesforce

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  Wipro

  Dec 2017 - Aug 2022

  Administrator

  Eradicate Business Disruption (EBD) is a framework provided by Workforce Experience Teams executed by the Regional Problem Managers as it is a part of Problem Management.Aim is to review and to assess Critical tickets, to monitor proper root cause analysis and to track problem elimination actions. Trying to bring changes on Proactive problem records as well to bring continuous improvement in the ITSM approach based on Incident trend analysis. Tools : Service Now and ITSM Show less

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  Tata Consultancy Services

  Sept 2022 - now

  IT Analyst

  Applying Problem Management process for Major (P1&P2) Incidents Reactive problem records. Driving Major P1 & P2 Problem RCA calls and preparing Root cause documents. Delivering the Major P1 & P2 RCA documents to business stakeholders and customers as per defined SLA metrics. Upscaling our process to bring continuous efforts for P3&P4 reductionFocused on Proactive problem records as well to bring continuous improvement in the ITSM approach based on Incident trend analysis. Tool : BMC Remedy Show less