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Melissa Greco

Melissa Greco

General Manager

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location of Melissa GrecoGreater Ottawa Metropolitan Area

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  • Timeline

  • About me

    Account Executive/Certified Customer Success Manager/Project Coordinator/

  • Education

    • University of Ottawa

      2002 - 2005
      Bachelor's degree Social Sciences

  • Experience

    • Empire Grill

      Apr 2005 - Jul 2007
      General Manager

      Managed the front of house operations of the restaurant including: staff hiring, staff training and assisted in menu development. Made sure restaurant followed proper health and safety practices in accordance with WHIMIS. Lead monthly staff meetings. Worked with Owners and director of sales and marketing on marketing initiatives. Executed large parties and all reservations. Made sure customer satisfaction was high and death with any customer complaints.

    • Empire Restaurant Group

      Jul 2007 - Jul 2012
      Director Sales Operations

      Responsible for front of house operations for Empire Grill, Metropolitain Brasserie and The Grand. Planned and coordinated large party bookings and managed reservation desk. Marketing all three restaurants via print and digital marketing. Strategic media planning and media buying. Built and maintained client relationships. Ensured managers of each location were performing required duties in a professional manner. Worked trade shows and food expo's. Addressed all customer complaints with managers. Budget planning and made sure all expenditures were in line with annual budget. Show less

    • Bbandm

      Jul 2012 - Jan 2013
      Account Manager

      Strategic media planning for account base as well as seeking new business for bbandm. Media buying and public relations for clients.

    • Dandurand

      Jan 2013 - Mar 2017
      Territory Sales Manager

      Represent and grow brand sales and presence both on-premise and retail within a defined territory. (East as far as Belleville and West as far as Scarborough)Philippe Dandurand Wines is Canada's largest wine import agency and its focus is on promoting wines from amongst a portfolio of renowned wine producers. Philippe Dandurand Wines is a company with integrity, centered on results.For over 45 years, Philippe Dandurand Wines stands out from other agencies with its professional and innovative team. It has a dynamic stronghold in the Canadian wine industry, thanks to its expertise, business intelligence and passion for wine. It maintains an enviable relationship with the various Canadian liquor boards and influential players in the market, allowing it to excel in the wine business. Show less

    • GALLO

      Mar 2017 - Jul 2022
      Account Manager

    • Assent

      Jul 2022 - Aug 2023
      Project Coordinator, Sales & Revenue

    • Solink

      Mar 2024 - now
      Account Manager

  • Licenses & Certifications