Eric Tampal

Experience

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  Jet Airways

  Feb 1997 - Jul 2004

  SFS

  • Hands on experience flying on B737-300,400,700,800,900/ ATR 72.• Leading and managing a team of cabin crew. • Conducting preflight briefings as well as post flight de- briefings.• Ensuring highest safety and service standards for customers on board.• Handling of customer complaints and queries.• Ensuring customer satisfaction.• Motivating and training team members. • Co-ordinating with various ground operations departments

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  Qatar Airways

  Jan 2006 - now

  ★ QCAA Certified trainer on the following aircrafts B777, B787, A319, A320,A321, A330, A340,A380,A350.★ Conduct of mandatory Cabin Safety training for Crewmembers in accordance with the approved syllabus.★ If required, operate flights in order to conduct line checks.★ Provide practical training in the classroom, on board the aircraft, Cabin CrewTraining Mock up and at outsourced training units.★ Maintain and update all Cabin Crew training records and training manuals as required.★ Assess, monitor, coach and provide individual Cabin Crew in the classroom with performance related feedback.★ Develop and construct lesson plans, handout and training aids that encourage and stimulate the learning process of crew. ★ Conduct phase testing followed by controlled written and practical examinations.★ Conduct checks on Pre-flight briefing in regards to Cabin Safety.★ Action tasks such as accident / incident cases that are reported in the AQD system (ASRs / CSR / Hazard Reports etc) and Voyage Reports★ Motivate CSD/CS on their online job performance while flying as a checker (performance officer). Show less ★ Conduct Checks on Board the Aircraft for supervisors to ensure highest standards of service and safety is offered to customers.★ Implement hands on job training by stimulating theoretical knowledge in to practical implementation. ★ Assist newly promoted supervisors during the transition period in to their new Job role / Profile.★ Ensure pre flight briefings are conducted as per the laid down briefing guidelines and that the atmosphere is conducive and adaptive to the audience.★ Maintain check records and ensure same are recorded in the I prism(Data management).★ Provide assistance and guidance to supervisors in problem solving and situational awareness.★ Providing Constructive and developmental feedback to supervisors and crew, in order to enhance their skills and productivity.★ Maintain and menage good interpersonal skills and relationship with partner departments. Show less • Hands on experience flying international routes on A319, A320, A321, A300, A330, A340, B777 aircrafts.• Conducting preflight briefing and post flight debriefing. • Leading and managing a team of multinational crew members.• Guiding and motivating my team of cabin crew in rendering premium quality services.• Supervising delivery of finest in-flight services in the first, business and economy cabin.• Conducting performance assessments for crew and identifying areas of improvement.• On board training and development of crew members.• Ensuring effective communication and teamwork among crew members.• Maintaining safety and service standards of highest quality at all times.• Ensuring warm, hospitable and enjoyable experience for customers.• Acquiring feedback from customers to enhance service standards. • Facilitate marketing of value added products for the airline • Cost effective use of capital and resources.• Handling of duty free payments.• Reporting and communicating to the cabin service management regarding day to day operation. Show less

  • Cabin Safety Operations Manager

    Oct 2019 - now

  • Dangerous goods trainer

    Apr 2017 - Sept 2023

  • Dangerous goods certified CAT-6

    Mar 2017 - Sept 2023

  • First Aid trainer

    Jul 2016 - Sept 2023

  • Safety trainer

    May 2010 - Sept 2023

  • Cabin Crew

    Jul 2004 - Sept 2023

  • Performance officer

    Apr 2012 - Jul 2015

  • Cabin Services Director

    Jan 2008 - May 2010

  • Flight Attendant

    Jul 2004 - May 2010

  • CRMI

    Jan 2006 - Jan 2007
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  WSET — Wine & Spirit Education Trust

  Oct 2012 - Sept 2023

  Wine Specialist

  Level 1 certified