Swati .

Experience

• 

  Maruti Suzuki India Limited

  Apr 2013 - May 2014

  Intranet Manager

  Worked as Intranet manager.-Use to take care of Pitstop, -Handled the internal portal, like posting news, any new launch, creating ideas and designing with the help of designing team.

• 

  Intec Infonet Private Limited

  Jun 2014 - Jan 2019

  Working with Intec Infonet as a Project Coordinator. Skill set:Considering the sensitivity of the tenders and related works, getting the system requirement done from the technical team according to the client's requirement and needs. Handling the team of executives and assigning them different tasks and work depending upon the requirement of the clients.-Coordinates and handles Projects (Govt./Private clients) from start to end.-Project management, planning, expense tracking, resource management, Risk Management, handling team, dealing with client, client interaction (Govt client such as Rastrapati Bhawan, PM house, IIT Delhi, MP Power, IG Prisons Maharashtra and many more also private Clients such as Videocon D2h, Micromax, Lohai, Zomato, Grofers, etc)-Also have knowledge of RMA for OEMs such as CISCO, JUNIPER, AVAYA, EXTREME, RUKUS, FORTINET.- Worked as service Manager where Client calls handling, RCA, Incident Management, Problem Management, Change Management, Request & Event Management.-Conduct POC & Site Survey for clients after understanding their requirement.- ITIL V3 certified.-Previously worked with Maruti Suzuki as Intranet Manager.-Expert in MS Office (Excel & word) Show less

  • Senior Project Coordinator

    Jun 2014 - Jan 2019

  • iTAC Manager (Project Coordinator & Service Delivery)

    Jun 2014 - Jun 2018
• 

  Proactive Data Systems

  Jan 2019 - Jun 2023

  Customer Success Manager
• 

  Innovatiview

  Jul 2023 - Oct 2023

  Senior Manager