Chiara Malaguti

Experience

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  Caffe Caldesi

  Dec 2004 - Aug 2005

  Bar Supervisor
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  Relais de Venise

  Sept 2005 - Dec 2005

  Supervisor
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  Shochu Lounge

  Nov 2005 - Apr 2006

  Head Waitress
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  Interopa Holidays Ltd

  May 2006 - Mar 2007

  Credit Controller

  Responsibilities:•Allocating payments in accordance with customer remittances. •Processing and generating reminder letters and monthly statements. •Liaising with the sales and accounts receivable teams to resolve outstanding queries. •Ensuring that all major accounts work to agreed order to cash cycle. •Daily and month end reporting and account reconciliations. •Investigating and resolving queries relating to non payment of invoices. •Working to strict monthly and annually collections targets. Show less

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  Costa Pacifica

  Apr 2009 - Feb 2010

  Concierge "Samsara Spa"

  In charge of answering the phone, making and confirming appointments, checks in spa-goers, notes special client requests and answers questions about products and services. In addition,I mailed mails out spa coupons, brochures and price lists to prospective and current clients, files documents, kept clean client records, collected and distributed the mail. I also took payment at the end of the visit.

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  Relais Chateaux Imperial Garoupe 5*

  Feb 2010 - Oct 2010

  Front Office Manager

  • Managing and training the concierge, night auditor and team of receptionists;• Ensuring the front desk provides a professional and friendly service for customers;• Dealing with customers, including handling complaints when they come to the desk;• Troubleshooting emergencies;• Scheduling your staff rota;• Liaising with other departments.

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  Relais Chateaux Imperial Garoupe 5*

  Apr 2011 - Oct 2011

  Front Office Manager

  • Developed and implemented strategies for front office, bellstand, parking, concierges, etc. that support achievement of the hotel's goals;• Analyzed business forecasts and schedules accordingly;• Ensured front desk handles billing and cash in accordance with hotel's standards.• Planned and coordinated hotel housing activities by working closely with Sales, Catering, Housekeeping and other departments;• Developed and implemented strategies and practices which support employee engagement. Show less

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  Five Seas Hotel & Spa

  Oct 2011 - Oct 2013

  Trilingual Front Office Manager - Reservation Manager

  • Ensuring that guests are greeted, checked in and allocated rooms promptly and courteously and that checkin procedures are strictly adhered to;• Handling all type situations including emergencies such as guest complaints and deal with problems at all times;• Meeting and Greeting Vip guests: Guest relations.• To ensure that rooms have been serviced and maintained to the standards laid down by the company and to ensure maximum room occupancy within agreed overbooking policy;• To guarantee that reservations are taken correctly and courteously and to ensure effective liaison between reservations and front office staff with other departments (e.g. Housekeeping);• Accounts are balanced daily;• All Front of House staff are correctly and smartly dressed at all times;• Holding regular meetings with all Heads of Department. To ensure that manning levels are correct and these are not exceeded without permission;• Acting as Duty Manager when required and to attend Management Meetings as required. Show less

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  Hotel de Luxe 5*

  Jan 2014 - Sept 2014

  • Front Office Manager

    Mar 2014 - Sept 2014

  • Guest Services Manager

    Jan 2014 - Mar 2014
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  Le Cinq Codet

  Sept 2014 - Mar 2018

  Chef de Réception
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  Shangri-La Hotels and Resorts

  Mar 2018 - Jul 2018

  Front of the House Manager
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  Restaurant PastAmore

  Sept 2018 - now

  Restaurant General Manager