Angel Duong

Experience

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  MercyOne

  Dec 2021 - Sept 2022

  Patient Care Technician, Oncology
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  MercyOne

  Jul 2023 - Sept 2024

  Laboratory Assistant

  Follows established procedures and policies including infection control and blood borne pathogens.Performs specimen processing including proper identification, special handling and required documentation.Uses computers to order tests, enter comments, and print results for laboratory staff.Handles incoming and outgoing telephone calls utilizing good customer service skills and knowledge of the laboratory.Proficiently uses office equipment to provide clerical support and maintain files.Follows clinic procedure/protocol for the organization and management of the electronic medical record (i.e. test results, retrieval, filing, creation, repair, charging of electronic medical record).Fully understands and is committed to providing quality service to all clients both internal and external.Responsible for maintaining strict confidentiality of patient information.Performs laboratory testing (including phlebotomy and a variety of routine and/or automated tests), and maintains records of tests performed and results received.Reports results and pertinent information to patient and health care team members.Documents lab results in electronic medical record accurately.Follows safe work practices.Maintains professional appearance of lab and drawing areasDemonstrates current level of knowledge of various payor regulations by functioning within those guidelines.Performs quality control and proficiency testing as directed by lab technician.Performs basic troubleshooting of instruments and procedures.Complies with regulatory agencies (i.e. CLIA, COLA, OSHA in operation of lab).Responsible for reporting technical problems and ensure that remedial actions are taken whenever tests deviate from established performance specifications Show less

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  UnityPoint Health

  Sept 2024 - now

  Patient Care Technician, Oncology