Sumanth Borra

Experience

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  Rythmos

  Nov 2018 - Jun 2021

  Product Engineer

  Worked as a Cloud Engineer for the SaaS product Reactor CX (RCX) in technologiesFin-Tech || B2B & SaaS || O2C || SQL || AWS || Git || Techno Functional consultant || Product management || Project Management || Implementation& Deployment || Incident Management || Change management || ITIL || My-SQL ||Post-man || Functional Testing || Client Management &Operations || Customer Value || End 2 End Delivery || Salesforce || Zendesk || Application Validation || Customer Engagement Linux||Aws ||SQL||New-relic||Kibana||Grafana||RMQ&Cloudwatch,RCX is a real time, cloud-based application used to execute discount pricing strategies and loyalty programs. RCX is developed to be distributed in SaaS model. Loyalty programs are structured marketing strategies designed to encourage customers to continue to shop at or use the services of a company/business. The goal is to increase customer loyalty and capture buying patterns of the customer.Tasks:1.Running the Scripts&monitoring the Regualr system activities using Elastic search(ELK tool)2.Monitoring and fetching out the Cloud based tasks reports sending to Team leads3.Taking Snapshots and perform Pre&post Deployment activities using Postman tool4.Using of Cloud watch to schedule the tasks. Show less

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  Aditya Music

  Mar 2019 - now

  Sumanth Borra is an Independent Musician,Singer,Producer &Lyricist worked for Aditya Music composing independent music albums,received many Accolades and got featured in Times of India,Telangana Today,The Pioneer,The Hans India,Hindustan Times,The New Indian Express,PINKVILLA,Humans of Hyderabad,Times of India(Samayam),Disha Daily1.Vishwam(November -2020)2.Elaa Mari Ika Raava(July-2021)3.Padipoya(Latest Release 2022)Upcoming Projects:1.Veduka Kanaro Maa Inta2.Vishwam Reprise Show less

  • Professional Musician

    Nov 2019 - now

  • Music composer,Professional Singer,Lyricist,Producer& Independent Musician

    Mar 2019 - now
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  Firstsource

  Jun 2021 - Dec 2021

  Senior Product Engineer

  Associate Functional Consultant (June 2021 – December 2021)• Working as an Associate functional consultant on Cloud Application in the Order to Cash process.•Running SQL queries inorder to fetch the data from Data base• Ability to evaluate, troubleshoot, and follow up on external customer issues.• Resolve support tickets (functional) raised by the client keeping in mind the SLAs and the impact.• Collaborate with the Implementation & Operations Team in ensuring a smooth Customer Experience.• To empathize with client situations and provide quick resolutions or workarounds.• Have a collaborative approach to clearly communicate issues and resolutions with the internal teams and customers.•Responsible for the end to end Delivery process.•Prioritize work based on SLA Definitions•Report Product issues and defects with the concerned teams•Proactive validation on the process to ensure product usage must be smooth for the clients Show less

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  Accolite

  Dec 2021 - Dec 2022

  Senior Product Engineer

  Working as a Senior software Engineer for High Radius on a Cloud based product O2C Application and SAAS product.Highradius is a product based Fintech enterprise SaaS company that leverages AI based Autonomous systems to help companies automate Accounts receivable and treasury processesFin-Tech || B2B & SaaS || O2C || SQL || AWS || Git || Techno Functional consultant || Product management || Project Management || Implementation& Deployment || Incident Management || Change management || ITIL || My-SQL ||Post-man || Functional Testing || Client Management &Operations || Customer Value || End 2 End Delivery || Salesforce || Zendesk || Application Validation || Customer Engagement Show less