Jacqueline Sciarrino

Experience

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  Mariano's

  Jul 2008 - Apr 2011

  Lead Customer Service Representative

  • Lead Front End team of 50 employees comprised of generals, cashiers, and customer service representatives; delegate breaks, manage workflow, monitor customer service, resolve customer complaints• Participated in SOM-in-training program with an emphasis on learning cross-functional departments, service standards, progressive discipline, sales analysis, and team development• Performed payroll processes such as managing labor to budget, editing time cards and employee profiles, creating templates and schedules• Managed the store hiring process and applicant tracking system; promoted job openings, identified, interviewed and selected best fit candidates using the proper interview tools, and assessed recruiting methods for effectiveness• Participation in 4 store job fairs leading to 200 personal hires Show less

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  Argo Tea

  Apr 2013 - Jan 2023

  • Department leader for company with 200+ employees. Subject matter expert and owner of day-to-day human resource functions including staffing, onboarding, talent development, training, employee engagement and insights, and payroll• Acts as the representative employee advocate assessing and responding to needs collectively, related to daily on-the-job operations, employee relations, engagement, learning and continued development, HR policies, practices and procedures for all salaried and hourly employees• Ensures accurate and timely processing of weekly and semi-monthly payrolls for all employees; oversees continuous improvement for all payroll processes including status changes, garnishments, direct deposits; updates payroll records by reviewing and approving changes in exemptions, insurance coverage, savings deductions, and job titles, and department transfers• Administers, analyzes, and modifies compensation and benefit policies to establish competitive programs and ensure compliance with legal requirements; design and conduct educational programs on benefit programs• Strategizes and provides tools for department and café managers to determine talent needs; leads performance management process, coaches leaders and employees to ensure optimal performance; identifies and provides feedback and resolution to leadership on progressive discipline and employee relation issues• Ensures organizational compliance with local, state and federal labor laws, health department laws, and relevant guidelines including but not limited to DOL, EEOC, DOH, etc.• Recipient of “Employee of the Year” equivalent for 2015, 2016, and 2018 Show less • Managed operations of Gold Coast cafés while leading a team of 10+ staff, providing a high-quality customer experience. Increased same store sales by 3%, traffic by 3.5%, and average check by 2% year-to-date• Founding team of Centralized Training including creation of the training program, development of processes and SOPs, building a trust store through exemplary standards, and maintaining appropriate certifications for the team and café • Sole leadership trainer for prospective candidates through 4-week training programs with emphasis on operations, leadership, marketing, and being an entrepreneur. Trained 20 company owned and licensee leaders • Increased percentages on sanitation, brand, and loss prevention audits through developing team’s knowledge of expectations and providing resources to achieve success Show less

  • Regional Human Resources and Operations

    Nov 2013 - Jan 2023

  • Trust Store Manager

    Apr 2013 - Nov 2015
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  Cooler Screens Inc.

  Mar 2022 - Nov 2022

  Human Resources Business Partner
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  Accel Entertainment

  Jan 2023 - Dec 2024

  Director of Talent Acquisition and Development
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  One Tail at a Time

  Mar 2023 - now

  Member Board of Directors