Rahul Mishra

Experience

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  R-TeC Systems (I) Pvt. Ltd.

  Apr 2005 - May 2007

  Group Lead

  To achieve individual as well as group sales targets by motivating group members and resolving any queries they come across.

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  VCustomer

  Aug 2007 - Jan 2010

  Customer Care Executive

  Worked for both UK and US order line processes, upselling and handling queries.Worked for HSBC bank back office project as well.

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  ITCube Solutions Pvt Ltd. ITES/KPO/BPM

  Apr 2010 - Aug 2013

  Sr. CSR Exec.

  Outbound calling for EMEA region & US & CA.

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  Ceylon Infotech Pvt Ltd.

  Sept 2013 - Mar 2014

  Accounts Manager

  Handling customer accounts, taking remote session & resolving their technical queries, Looking after the cancellation & refunds, retention, upgrading their current subscription by providing them discounts. Communication through phone & email to resolve and update.

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  XDBS Worldwide

  Mar 2014 - Feb 2019

  Team Leader Operations

  Handling team of Team Mentors, Allocating them campaigns, nurturing them & driving numbers from their respective teams, Interacting with QA team regarding disqualification and also arranging sessions with team to achieve desired quality leads. Keeping track of leads delivered by delivery team on daily basis. Interacting with respective Account Managers regarding updates and feed backs from clients. Also grooming Team Mentors for the next level. Sharing FTE's & Campaign tracker, EOD to upper management. Show less

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  Roverpath

  Mar 2019 - Apr 2023

  Assistant Manager

  Heading and managing - Lead and DemandTeams, Managing a team of Team Managers, Team Leaders, and Team Mentors for the telesales process, contact discovery, and appointment/lead generation.Delegate responsibilities and supervise the work of executives providing guidance and motivation todrive maximum performance.Responsible for all strategic accounts and helped in maintaining campaign reports to project allocations and headcount planning. Generating a consistent scorecard for my teams and performing rigorous assessments during orientation. Show less