Rupa Debnath

Experience

• 

  Marcantile bank limited

  Feb 2012 - Apr 2012

  Intern

  • Receive and respond to customer service account inquiries on account balances, transaction details, statements and fees and charges.• Open new accounts/Closing accounts.• Alterations to existing savings and cheque accounts.• Inquiries for home, car and personal loans.• Inquiries on internet services.• Handling cash transactions and cash balancing.• Set up periodical payment authorities on accounts• Promote bank products and services.

• 

  BD Finance

  Jun 2014 - Dec 2015

  Customer Service Representative

  • Deliver a comprehensive service to customers and delegate certain customer inquiries to specific teams.• Handle a high volume of inbound calls from clients• Assist teams on new product and service orientation, check with high level of accuracy and attention to detail.• Client data management, including entering, updating and uploading complimentary information to the in-house client data system• Ensuring accurate monthly report details are provided to the board meeting.• Creating and issuing invoice.• Prepare meeting materials/presentation in printed or electronic files.• Liaise with internal and external stakeholders on general administration, including stationery order/delivery, daily visitor recording and other administration duties as directed. Show less

• 

  Mercantile Bank Limited

  Jan 2016 - May 2018

  Customer Service Officer

  • Receive daily complex enquiries over phone from clients regarding product and services.• Assist customers with routine account-related requests such as: fund transfers, automatic funds transfers (AFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, and check verification requests by third parties.• Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary. • Cross-sell bank products and services based on customer needs in accordance with the banks’ program standards. • Verify information on ATM/debit card applications against information in customer database. Send exceptions to personal banking counsellors for corrections. • Update the system with messages regarding ATM/debit cards and service charge rebates. • Balance customer check books. • Perform customer requested research, including printing statement and check copies. • Input, maintain and delete ATM and debit cards within system. • Transfer funds to cover customer overdrafts as per bank policy. • Monitor the “bad address” report and attempt to track down customers and obtain updated information. Show less

• 

  Vinnies Australia

  Feb 2019 - Aug 2019

  Customer Service Representative

  • Provide customer service to ensure an excellent shopping experience.• Stock merchandising.• Process new stock and applying pricing.• Keep the store tidy & maintain safe work practices.• Sort and prepare donated goods.

• 

  Wingate Avenue Community Centre INC

  Apr 2019 - Jun 2019

  Administrative Assistant

  • Handling office tasks, such as filing,laminating.• Screening phone calls and routing callers to the appropriate party.• Supporting student management system" Wisenet".• Greet and assist visitors.

• 

  National Ageing Research Institute

  Sept 2019 - Sept 2020

  Administrative Assistant

  • General office duties as directed including filing and records management.• Photocopying, proof reading materials, the production of training folders for hand-out to participants in NARI workshops and seminars.• Assisting staff with events preparation.• Assist with Word Processing and/or data entry.

• 

  Victorian Curriculum and Assessment Authority

  Oct 2020 - Nov 2020

  Examination Planning and Logistics (Script processing) Casual

  • Responsible for the processing of student’s response materials (scripts), for all VCE written examinations during November/December and the General Achievement Test (GAT) from approximately 500 examination centres across Victoria. • The reconciliation of student response materials • promptly detect and report any discrepancies. • Responsibilities may also include the sorting and packaging of student response materials for distribution to assessors • reconciling the return of materials from assessors Show less