Evert Rutgers

Experience

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  (TNS) NIPO B.V.

  Mar 1999 - Dec 2001

  Manager NIPOfoon International

  Full responsibility for the organisation and execution of international telephone field work in market research. Developing strategy and policy for call centre. Hiring and selection of international interviewers (all European languages). Training and instruction of interviewers. Evaluation, motivation and feedback for interviewers. Tracking progress of international fieldwork and securing the quality of the fieldwork and deliverables. Project planning, planning and work assignment for international interviewers. Communication with internal clients and stakeholders. Communication and management support to the Luxembourg office. Communication with external clients by way of presentations and meetings. Aiding, training and managing the supervisor who are responsible for the daily supervisory work. Show less

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  RIGO B.V.

  Apr 2002 - Dec 2004

  Researcher/Reviewer

  Desk research, best practice analysis, project management and maintaining relations with stakeholders with regard to research and consultancy projects in the subject matter of the built environment. Clients mainly in local, provincial and national government, building and housing corporation, sector institutions and healthcare organisations. Peer-reviewing: correction of proposals, intermediate and end reports. Providing consultancy for the written work of colleagues with regards to both style and content. Ensuring the highest possible level of reporting and presentation of the company. Securing the integrity of the company and its services to clients. Show less

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  TNS EAP

  Jan 2005 - Jan 2010

  Director Client Service 6thdimension Europe

  Setting up an online sample provision service for the largest custom market research organisation in Europe (TNS); grew the business from 3 to 50 employees and from 1 to 11 million euro revenue; built strong client/investor relations; developed pricing policy and business development strategy; member of the MT, reporting to the Managing Director; leading change management to accommodate the rapid growth; working with experts to develop systems to support business (CRM, Request Monitor, Project Monitor, client portal); setting up office in Bratislava (Slovakia) and incorporating Wetzlar office (Germany); managing direct reports in Bratislava, Wetzlar and Paris. Show less

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  Lightspeed Research

  Jan 2010 - Jan 2011

  Senior Account Director Benelux-France-Spain-Portugal

  Commercial lead for the strategic area Iberian Peninsula, France and Benelux; understanding clients, their evolving needs, providing customized solutions; manage teams in 3 countries; participate in big pitches with external clients as digital expert (panels, communities, online, mobile, cookie-tracking).

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  TNS Sofres

  Feb 2011 - Dec 2015

  Starting out as head of online data collection and project management (preparation of proposals, pricing and project management of sold projects) and from 2012 leading the production of data in all modes (online, telephone, face-to-face, postal, mobile, digital); manage several teams and lead innovation initiatives (mobile passive measurement, cross device passive measurement); conceive methodologies and participate in client pitches; negotiate with external partners; assure quality procedures (ISO); international partner negotiations and maintaining online experts network. Show less

  • Directeur Technology Enabled Research

    Jan 2015 - Dec 2015

  • Directeur de la Production

    Feb 2011 - Dec 2014
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  Kantar

  Jan 2016 - now

  Exploiting all "new" ways of getting insights from data ("new"and "old"): Social Media Insights, DMP as source of insights, DMP activation, Mobile Research, Passive Behaviour Measurement, Survey Automation, Tag and Cookie Tracking of digital advertisements, Textmining, Exploiting CRM for MR purposes, Open Data. Conception and implementation of digital strategy and offer development across all Kantar brands in France that deliver consumer insights; roll out of network of digital angels and social media insights (determining strategic positioning; develop training material and train client development and client expertise teams; set up processes and workflows; test, select and implement tools and solutions; coordinate with digital leads in other markets and take responsibilities in continuous international learning cycle); responsible for technology solutions partnerships. Show less

  • Senior Technical Business Partner

    Aug 2023 - now

  • Digital Operations Implementation Director, TRIBES region

    Nov 2017 - Jul 2023

  • Directeur Technology Enabled Research

    Jan 2016 - Nov 2017