Joanne Lee

Experience

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  Hewlett Packard Enterprise

  Feb 2008 - May 2008

  Telemarketer

  • Assisted in outreach campaign to promote HP products among high school students• Negotiated sales with new and existing clientele via inbound and outbound calls• Prepared daily sales report for supervisors and entered orders into POS system• Exceeded monthly sales target by 50%

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  CY Management Sdn. Bhd.

  Jan 2009 - Sept 2009

  Administrative Assistant

  • Executed transfer of written records into a computerized database-• Prioritized customer inquiries and drafting communication materials

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  University of Washington

  Dec 2010 - Feb 2013

  Student Assistant

  • Worked in McMahon Hall in University of Washington, Seattle• Operated register, handled in food preparation and conducted stock control

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  IBM Malaysia

  Nov 2013 - Oct 2016

  Business Consultant

  • Conducted meetings or workshops with multiple stakeholders across different organizations, including C-suite executives, to produce unified business solutions• Configured information systems based on agreed business scope• Worked closely with technical consultants to ensure the customized business solutions are technically viable and provided workaround solutions if needed • Assisted sales teams with sub-project negotiation and sign-off when the client requested out-of-scope solutions• Developed business blueprint, technical specifications, test scripts and user manuals for clients• Provided user testing and user trainings for client before go-live (average 100 users per project)• Some of the major institutions/corporations: Malaysia Central Bank, SIME DARBY, Genting Malaysia, AEON Vietnam, AEON Malaysia, AEON BIG Show less

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  Yknoot Ltd.

  Aug 2016 - Nov 2017

  Founder

  • Founded an infant apparel e-commerce business.• Built a fully functional online retailing website based on WordPress.• Handled product procurement, logistics, digital marketing, customer relation and branding

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  Independent contractor

  Nov 2017 - now

  Social Media Manager

  • Designing, launching, funding and monitoring social media marketing campaigns in line with customers' KPIs. (trade, environment, art)• Increasing each account's followers by 300-400% annually• Achieving an average growth of 40% engagement monthly for each campaign