Experience

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  The marmara collection

  Jun 2007 - Sept 2007

  Food and beverage intern
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  Çırağan palace kempinski istanbul

  Jun 2008 - Sept 2008

  Front office receptionist
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  Camp kinder ring

  Jun 2009 - Sept 2009

  Front office receptionist
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  Sheraton istanbul maslak

  Jan 2010 - Jan 2011

  Front office
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  Renaissance polat i̇stanbul hotel

  Aug 2011 - Aug 2012

  Front office
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  Swissôtel the bosphorus, istanbul

  Jan 2012 - Jan 2014

  Front office

  * Checking guests in & out, allocating the rooms,* Able to provide accurate and detailed information to guests regarding reservations,* Highly skilled in handling multiple guests should they have any queries,* Keeping up to date on all hotel products, services, pricing & promotional offer.* Manager on duty on evening shifts

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  Expedia group

  Jun 2014 - Apr 2021

  Expedia Group is the world's travel platform, with the power to bring the world within reach for millions of people. Our extensive brand portfolio includes some of the world’s most trusted online travel brands.I supported 13K+ properties in Turkey, 1M+ properties globally.Working closely with hotel partners:*Optimize content, rate and availability competitiveness on the Expedia sites to increase customer conversion* Secure additional lodging rates and availability information over high demand and compression periods to satisfy customers’ pressing needs* Secure promotional offers to support the brands’ merchandising and marketing efforts* Educate hotel partners on the self-service features available on Expedia Partner Central* Support Expedia’s business development efforts through smooth onboarding of new hotel partners* Support demand generation* Content Creation, Property Activation on Live Sites, Product Maintenance and Training Support Team and Business Support:* Developing action plans to improve team KPIs * Participating on global test & learn projects to see the business impact of the new ideas * Onboarding the new hires to the team and training them Show less • Leading the operation team, 10 associates • Continuous improvement of processes and workflow analysis • Ongoing training• Reporting and tracking of operational performance; developing action plans • Monitor progress towards all performance metrics – like average handle times, partner resolution, SLAs• Developing communication plans to ensure partners are kept apprised of status and issues • Lead team in existing processes and urge out of the box thinking in order to drive improvement to all processes and procedures from the front lineAt the end of the period:• All KPIs were achieved and exceeded on a monthly basis during the contracted period• Contributed individual successes with personalized action plans so that each member was pulled to the same level.• Rate your stay was resulted as 91% Favorable at overall and Manager Relationship was resulted as 97% Favorable. It is a survey designed to measure the health of the organization, employee experience, and engagement for all employees of Expedia Group.• Expedia Leadership Team were asked to nominate employees based on the “how” and “what” approach to 2018 performance and I was chosen best performer in EMEA and have been invited to Leadership Meeting in Prague on 2019. Show less For New Partners: Content Creation and Property Activation on Live Sites* Onboard newly affiliated hotels, by creating new hotel content , adding property amenities, photos, star ratings, and hotel data such as name and location .* Building room types and loading rates and inventory* Acquire photos through web scraping and contacting hotels; moderate and load photos; classify photos per criteria* Ensure that the product is complete and competitive, make decisions and apply content appropriately following defined processes and classificationsFor Existing Partners: Product Maintenance and Training Support* Providing inbound and outbound support to property partners* Promote excellent partner relations by managing accurate responses with a positive attitude and service behavior* Respond to inquiries or requests in inventory management, data entry and training* Call partners to resolve current and future issues (questions, changes, etc.)* Providing partners self-service support and maintenance by educating the relating functions of the software* Manage financial transaction support (disputes, questions, etc.) to partners across multiple account models* Administering accounting related processes, including accounts payable inquiries from lodging partners Show less

  • Partner Assistance Coordinator, Lodging Operations

    Nov 2018 - Apr 2021

  • Supervisor, Lodging Operations - Turkey (Maternity Cover of Manager)

    Mar 2018 - Oct 2018

  • Lodging Partner Associate

    Jun 2014 - Feb 2018
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  Neredekal.com

  Apr 2021 - Jun 2021

  Category and data quality manager

  With the motto of being “Turkey’s Travel and Accommodation Platform, Neredekal.com is a bridge between vacation planners and hoteliers/operators. It has 35M+ visitors per year and 15K+ hotels. * Building a new team from scratch * Establishment of data quality processes, identifying the KPIs * Ensuring that the product is complete and accurate (photos, scores, comments, amenities, features…) * Analyzing the consumer trends, developing the appropriate categories accordingly * Working closely with marketing, product, sales and customer service departments to improve data quality processes * Creating a playbook for department and specifying performance appraisal methods Show less

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  Ifc - international finance corporation

  Jan 2023 - Apr 2024

  Short term temporary
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  Unicef

  May 2024 - now

  Senior administrative associate