Experience

• 

  Dell technologies

  Dec 2003 - Nov 2005

  Technical support representative

  - As a technical support representative, my duties included the resolution of computer problems of the USA based customers over the phone, guiding troubleshooting and computer repair- Being selected as customer satisfaction mentor coordinating the deployment of techniques and generating reports to increase the customer satisfaction metrics- Certified by Dell as an A+ technician capable of servicing portable and desktop computers

• 

  Language line services panama

  Feb 2006 - Jun 2006

  Interpreter

  - Over the phone interpreter assisting and interpreting conversations between English-speaking companies and Spanish-speaking customers where language is a barrier for communication- Developed an extensive English Vocabulary on matter such as accounting, legal and insurance terminology

• 

  Clientlogica panama

  Jun 2006 - Nov 2007

  Universal agent

  - Call center customer service agent intended to take on collections, troubleshooting, and sales calls for a USA based Satellite Radio service- Participated in the Leadership Academy project as a mentor for new hire teams during their onboarding to real life production environment- Supervised as mentor customer service agents teams of 15 to 20 agents

• 

  Dchain

  Feb 2008 - Jun 2009

  Account manager

  - Main point of contact for the USA based customers of the software company- Utilized web hosting services and online sales catalogs- Built good relationships with customers- Developed trust and reliability- Registered all issues on a ticket system- Followed up with software developers to ensure timely servicing of tickets- Reported to customers once tickets were serviced- Provided account balance of work hours available on service contracts- Established trustful relationships with both customers and software developers Show less

• 

  Tecun panama

  Jul 2009 - Nov 2012

  Sales executive

  - Representing construction equipment brands such as Case Construction, International Trucks, Sandvik Mining, consumables and lubricants used on these markets- Lead generation and conversion to sales- Generated a customer base of over 50 customers representing a monthly average revenue of over 35k USD- Offering the products and handling the complete sales process- Introduction of new brands of lubricants and consumables such as CASE Akela and MTG Metallurgic products- Sales and relationship with both private and government entities including the Panama Canal Authority Show less

• 

  Cemex

  Nov 2012 - May 2015

  Concrete pumping operation manager

  - Managed Concrete Pumping Operations at CEMEX Panama for 3 years- Ensured operational readiness of concrete pump fleet to meet customer requests- Coordinated team of 4 back office employees for scheduling, supplies, and invoicing- Led 25 operators and helpers in the physical execution of concrete pumping jobs- Reported to the Concrete Business Director on operating flow, sales levels, profit and losses, and customer satisfaction- Achieved a 10% increase in monthly cubic meters of concrete pumped goal each year- Reduced overtime expenses by 15%, maintaining constant reduction- Focused on customer satisfaction, reflected in increased sales levels Show less

• 

  Tecun panama

  May 2015 - May 2018

  Sales executive

  - Representing construction equipment brands such as Case Construction, International Trucks, Sandvik Mining, consumables and lubricants used on these markets- Lead generation and conversion to sales- Generated a customer base of over 50 customers representing a monthly average revenue of over 35k USD- Offering the products and handling the complete sales process- Introduction of new brands of lubricants and consumables such as CASE Akela and MTG Metallurgic products- Sales and relationship with both private and government entities including the Panama Canal Authority Show less

• 

  Bwsc panama s.a.

  May 2018 - Oct 2022

  Sales manager

  - Supervision of the service, maintenance and spare parts sales processes for thermal power plants and merchant vessels- Oversaw operations and coordination for sold services execution as Sales Manager- Prepared and reviewed marketing and promotional material targeted to customers in Central America, South America and the Caribbean- Guided sales efforts and supervised fulfillment of negotiated and agreed scope of work to ensure customer satisfaction- Created proposal letters and quotations, considering all possible scenarios for both customer and company interests- Achieved a continuous yearly increase in sales of 18.5% on average, including during the effects of the pandemics- Attracted an estimated 12 new customers to the company, including important shipping companies with several vessels requesting service- Maintained close communication with workshop management for project management, resulting in projects completed on time and with cost savings of up to 15%- Managed maintenance project of three engines for USD 1.5M in the Caribbean, including deployment of 15 technicians and 2 supervisors Show less

• 

  Resource power group

  Oct 2022 - Oct 2024

  Country manager

  - Supervision of the shop's operation with a focus on sales efforts- Led and participated in sales initiatives of the company- Managed the operation of the shop including 4 employees and subcontractors- Oversaw international business covering Center and South America- Achieved yearly sales budget of USD 4.0 Million, exceeding it by approximately 12.5%- Reduced total accounts receivable by 25%- Established in-person relationships with decision makers in power generation and fishing industries across Ecuador, Peru, Colombia, and Guatemala- Recovered business relationships with 5 key customers within the first 12 months in the position Show less