Terry Emory

Experience

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  Boland

  Jun 2002 - Jan 2004

  INSIDE SALES

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.• Check to ensure that appropriate changes were made to resolve customers'​ problems.• Determine charges for services requested, collect deposits or payments, or arrange for billing.• Solicit sales of new or additional services or products.• Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.• Receive and fill telephone orders for parts.• Got my certificates for customer service and sales training Show less

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  Leeboy

  Jan 2004 - Apr 2004

  Inside Sales Representative

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.• Check to ensure that appropriate changes were made to resolve customers' problems.• Determine charges for services requested, collect deposits or payments, or arrange for billing. Show less

• 

  Trane

  May 2004 - Dec 2015

  • Monitor customer preferences to determine focus of sales efforts.• Place special orders or call other stores to find desired items.• Prepare merchandise for purchase or rental.• Inventory stock and requisition new stock.• Work with inside sales to coordinate delivery and invoicing of customer orders.• Trained and developed new associate to take over my position in inside sales• Setup onsite inventories for customer sales• Recognize sales opportunities and initiate a plan of action• Worked with vendors to come in and give presentation on new products for purchase Show less • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.• Receive payment or obtain credit authorization.• Helped train other coworkers on new system implementation • Fill customer orders from stock.• Receive and fill telephone orders for parts.• Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices.• Traced orders, tracked backorders and processed customer returns and credits• Managed incoming and outgoing freight for store and kept a detailed log• Managed a high level of call volume at least 50 a day• Would have to answer multiple lines at any given time Show less

  • Parts Accounts Manager

    Jan 2012 - Dec 2015

  • INSIDE SALES

    May 2004 - Jan 2012
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  Lennox International

  Jan 2016 - Feb 2017

  Store Manager

  • Team building/Training/Supervision• Managing inventory counts• Budget and cost controls• Working with other people in my department to be successful• Merchandising the store and setting up new displays• Customer Service Excellence • Interviewing and hiring temps • Daily cycle counting • Making cold calls to secure additional business• Worker safety and training

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  Trane

  Feb 2017 - now

  Manager