Abi Babukutty

Experience

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  Saint Thomas School Rajkot

  Jun 2019 - May 2020

  Assistant Maths teacher

  Has been Teaching mathematics to the students from class 5th to 10th grades Also teaching Science and computer subject

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  MRF

  Mar 2021 - Jun 2022

  Production Supervisor

  Managing the Operations by assigning responsibilities, preparing schedules, coaching operators and monitoring productivityResponsible for automated quadraplex machine for TMI tread, wipo bead winders and tyre building machineGuiding team members and operators in case of Operational Problems and IssuesMentoring operators and training them for new features and technologiesResponsible for scrap reduction related to fabric components for monthly organization targets for cost cuttingKnowledge for handling quality tyres related to passengers’ tyres, two tyres and OTR tyres which is made under radial and bias tyre building machine Show less

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  BYJU'S

  Jun 2022 - Jun 2023

  Student success specialist

  ·Working as student success specialist (mentoring) in user experience team at Post sales Operation Department·I was responsible for providing the customer support to B2C clients queries via inbound calls, Outbound calls and also through Email chat process within TAT·Proficient in Providing onboarding plan for all new customers coming to the team for training·Ensuring positive CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases·Experienced in Troubleshooting technical issues related to backups and handling escalations from the team members·Responsible for successful completion of Installation and configuration of backup software upgrades·Responsible for handling the various escalation including social media and transfer the client issue to the correct department to help expedite service·Responsibility of providing the tailor-made suggestions to resolve each client issue and creating the urgency for the students to attend the live classes·Knowledge of various CRM platforms - SAP, Lead square, Zendesk, Salesforce, Order hive, ux-achieve, Ameyo, Mentor connect chat, Dashboard -TLLMS Show less

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  Alberta Payments & Technology

  Mar 2024 - now

  Technical Support Specialist

  Working as customer support in technical department to provide frontline technical support to users for B2B clients via phone, email, and in-person interactions, addressing inquiries regarding hardware, software and Phone app related issues.Conduct training sessions for users to enhance their technical proficiency in software interface as per users and business requirementParticipate in the evaluation and testing of new hardware and software products, providing feedback to quality assurance/development team for improve functionality and investigation of root cause and fixing.Solid understanding of computer networks and protocols (TCP/IP, DNS, DHCP) and experience with remote desktop support tools like TeamViewer Show less