Deden Mulyadi

Experience

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  PT VADS Indonesia

  Nov 2018 - Aug 2019

  Hotel Support Specialist Traveloka

  Assist the guest from Traveloka for check in the hotel and make sure there are no problems.Assist hotel to get any kind of informations that they need related to the guest who is booked by Traveloka.

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  PT VADS Indonesia

  Dec 2019 - Feb 2021

  Email and social media customer experience support

  Handling complaint and give detail information to the customer via email and social media platform

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  Teleperformance

  Jul 2021 - Oct 2022

  Customer Service Specialist

  1. Processing orders, including collecting shipping information and processing payments2. Providing information about products and services including pricing, availability, delivery options, and order status3. Providing customer support via email, phone, or social media channels such as Facebook or Twitter4. Responding to questions about products, shipping, returns, exchanges, and other topics5. Answering questions about products, shipping rates, billing issues, return policies, etc.6. Handling returns, exchanges, and other customer service issues related to online purchases 7. Providing customer service and troubleshooting issues Show less

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  Concentrix

  Dec 2022 - May 2024

  Senior Content Moderator

  1. Understanding client policies.2. Content moderators build strategies for content creation and execution, often following certain guidelines for reviewing content being posted on the social media platforms.3. Content moderators constantly identify workflow improvement areas and suggest solutions to ensure maximum efficiency for the organization.4. Content moderators possess excellent analytical skills and experience in screening and analyzing online content for its suitability for the audience.5. Screening knowledge Show less

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  TDCX

  May 2024 - now

  Community operation Specialist