Rizwan Ahmad

Experience

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  Designer's Edge

  Jul 2015 - Jul 2016

  IT/Desktop Support Engineer

  Duties & Responsibilities• Address user tickets regarding hardware, software and networking• Walk customers through installing, upgrade and troubleshoot software issues • Ask users questions to diagnose problems with simple, step-by-step instructions• Conduct remote troubleshooting & find alternative ways until you resolve an issue• Customize desktop/web applications to meet user needs• Record technical issues and solutions in logs• Direct unresolved issues to the next level of support personnel• Follow up with clients to ensure their systems are functional• Report customer feedback and potential product requests• Help create technical documentation and manuals Show less

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  Soft-Arena Solution

  Aug 2016 - Aug 2017

  IT/Technical Support Engineer

  Duties & Responsibilities• Manning the IT help desk and providing instant solutions to IT issues• Running diagnostic checks and servicing essential IT hardware• Explaining complex IT issues to non-technical employees• Identifying and solving IT problems and logging them into the relevant databases

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  Soothmedia Technologies (Pvt.) Ltd.

  Feb 2018 - Aug 2018

  ASP.NET Web Developer

  (Manage Govt. LWMC Attendance Supervision Application Project) Duties & Responsibilities• Pitched in to assist senior Developers when deadlines were pressing and staffing needs were minimal.• Represented the team at meetings with executives and discussed project Goals and milestones.• Built Website User Interface(UI) With HTML, CSS with Latest Bootstrap Framework.• Designed Sites to be compatible with top Browsers including Google Chrome, Firefox.• Applied Knowledge of JavaScript and Object-Oriented Programming (OOP) to create successful designs.• Designed, Implemented and Monitored web pages and sites for continues Improvement in a fast-paced environment.• Oversaw troubleshooting of technical issues to solve problems within a reasonable time frame. Show less

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  Al Ansar International School

  Sept 2018 - Nov 2018

  Computer Technical Specialist/Lecturer

  (Lecturer as a subject of Design and Technology)Duties & Responsibilities• Organize, maintain and manage class systems in proper working condition.• Teach students and learners to use computers.• Design and develop appropriate computer instructional material.• Manage and monitor student behavior.• Initiate and implement systems, procedures and other student management issues.• Conduct group training sessions.• Determine and troubleshoot technology services for staff.• Coordinate and collaborate with lead teacher, principal and instructional coaches.• Integrate special lesson plans with core academic curriculum. Show less

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  It Technical Support Limited

  Dec 2018 - Jul 2020

  IT/Technical Support Enggineer
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  Mohsin Saeed Fabrics

  Jul 2020 - May 2021

  Information Technology Manager

  Manage information technology and computer systems.Plan,organise, control, evaluate IT and electronic data operations.Plan and organize data structures for Price updating.Manage IT staff by training and coaching communicating job expectations and appraising their performance.

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  IQTech Solutions

  Jun 2021 - now

  Information Technology Support Specialist