David Arenas

Experience

• 

  Aeromexico

  Jul 2011 - Jun 2012

  Passenger Service Representative

  • Delivered customer service by managing passenger inquiries, baggage claims, and service issues.• Coordinated with customs and airport authorities to streamline the clearance of restricted items, improving operational efficiency.• Supervised personnel during peak travel periods, ensuring smooth operations and prompt issue resolution under high-pressure environments.

• 

  CIMMYT

  Apr 2013 - Apr 2015

  International Human Resources Analyst

  • Administered HR processes for over 200 Internationally Recruited Staff and Consultants, ensuring compliance with host country legal requirements and institutional HR policies.• Led onboarding, offboarding, and data management initiatives for international personnel, maintaining 100% data accuracy and improving HR system efficiency.• Collaborated on performance appraisals and compensation adjustments, directly contributing to talent retention and the success of promotion and job grading exercises. Show less

• 

  Cisco

  Aug 2015 - Oct 2024

  • Championed the development of a new global business strategy, driving a 10% revenue increase and significantly shaping the future of our Success Plans Offer through innovative approaches and strategic foresight.• Leveraged a global perspective and deep cultural understanding to formulate a long-term strategy that catalyzed organizational growth and positioned the company as a leader in its field.• Employed strategic thinking to develop business cases and prioritize product backlogs, effectively shaping the future of the North Star Offer and aligning product development with market needs.• Introduced creative solutions to enhance the ST offer, aligning strategic priorities and goals that resulted in a robust and compelling value proposition to the market.• Directed competitive analysis efforts, utilizing over five years of business acumen and financial expertise to thoroughly understand market dynamics, which informed and improved strategic decision-making. Show less • Orchestrated the development lifecycle as Offer Deliverability Product Manager, efficiently transforming initial concepts into fully realized offer features, from conception to market release.• Conducted comprehensive data analysis and engineered innovative solutions, boosting Product Teams' efficiency by 30% through optimized processes and enhanced productivity strategies.• Architected and launched the CX Transactability Dashboard, directly supporting the Product Team Metrics VP’s FY23 strategic objectives, and facilitating data-driven decision-making across the organization. Show less • Managed high-revenue, customer-facing projects exceeding $4MM, ensuring successful delivery while maintaining client satisfaction and meeting financial targets.• Crafted and negotiated PSOWs, Change Requests, and legal documentation, ensuring compliance and clear communication throughout the project lifecycle.• Established and implemented robust project/program governance frameworks, driving consistency and accountability across all initiatives.• Led the Communications and Onboarding functions within the CXC Americas PMO Operating Model, optimizing processes and improving stakeholder engagement during project rollouts. Show less • Led project coordinators and specialists across the South Region and Global Industries teams in Mexico and India, improving delivery timelines by over 20% through effective leadership and collaboration.• Applied project management methodologies to capitalize on long-term business opportunities, driving innovation and enhancing operational performance.• Supported all phases of project management, conducting in-depth quantitative and qualitative analyses to forecast trends, identify risks, and mitigate potential issues, ensuring smooth execution. Show less

  • Business Product Manager - Product Strategy

    Jan 2023 - Oct 2024

  • CX Product Manager

    Jun 2022 - Jan 2023

  • Business Operations Program Manager

    Jul 2021 - Jun 2022

  • Customer Experience (CX) Project Manager

    Aug 2018 - Jun 2021

  • Project Specialist

    Nov 2016 - Aug 2018

  • Resource Specialist

    Aug 2015 - Oct 2016
• 

  Ribbon Communications

  Dec 2024 - now

  PMO Leader