Kenneth "Ryan" Shaw

Experience

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  Bridgepoint Education

  Jan 2012 - Jul 2016

  Military Student Advisor III

  Supported military students in their academic journey, providing strategic guidance and risk assessment solutions to improve retention and success rates.

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  Zovio

  Jul 2016 - Sept 2021

  Employer Services Re-Engagement Specialist

  Led corporate education partnerships and student engagement strategies, leveraging data-driven insights to optimize re-enrollment, streamline operations, and enhance partner relationships.

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  The University of Arizona Global Campus

  Sept 2021 - now

  Business Operations Specialist

  Drive customer success and corporate partnership engagement to enhance student experiences and optimize operational processes. Partner with 50+ corporate clients to ensure seamless tuition assistance management and program adoption.✔ Increased corporate partner retention by developing proactive engagement strategies, strengthening relationships, and delivering tailored support solutions.✔ Enhanced customer satisfaction and efficiency by streamlining support workflows, reducing response times, and optimizing client onboarding, leading to improved program adoption.✔ Led operational enhancements, exceeding performance benchmarks by 40%, optimizing program efficiencies for corporate-sponsored students.✔ Managed high-value accounts, overseeing 31% of Direct Bill revenue, aligning invoicing strategies with corporate financial processes to ensure compliance and operational efficiency.✔ Bridged critical communication gaps between remote teams, corporate partners, front-line support, and students, fostering collaboration and improving resolution times for key issues. Show less