Moses Yankyera

Experience

• 

  CTD Textiles Distribution Ghana Ltd

  Nov 2003 - Aug 2004

  Branch Sales Manager

  1.Customer management; prospecting for new customers, ensuring continued customer satisfaction, providing prudent credit facility, recommending new ones to head office for credit approval. Retained all the credit customers I met, and increased the number from 30 to 40. 2.Started as Sales Rep, and rose to become the Head of a Branch within five months. Managed the well-being of a staff of seven (7)3.Stock Management; stock specification, stock requisition, stock count, designs recommendation, stock handling etc.4.Preparation of Daily, Weekly & Monthly Sales Reports for the attention of the Head Office.5.Accountable to Head Office for every single stock, cash sales, personnel & property of the shop, amongst others.Key AchievementCTD Textiles, (Jul, Aug 2004) Credited with all-time highest record of monthly sales at Techiman Branch. Show less

• 

  Ghana Telecom

  Sept 2004 - May 2008

  Assistant Manager, Credit Control

  1.Manage and reconcile the accounts of customers with bill contentions.2.Streamlined the telephone accounts of GCAA and made easy the collection of over GH¢100,000.00 debt previously stack in disjointed accounts.3.Passing of prior approved debit and credit adjustments

• 

  Vodafone Ghana

  Jun 2008 - now

  Reporting to Customer Service Team Lead, Vodafone Business Solution (VBS). Providing a good quality customer service to a highly strategic sector comprising of Mining, Oil & Gas, the Hospitality, Private Tertiary Education as well as Diplomatic Institutions. This sector contributes about 25% of Vodafone’s locally generated monthly revenue.1.Prepare Service Management Plan for the top10 customers in the sector for effective and prioritized management. 2.Hold regular quarterly service meetings with the top 103.Visit about 5customers every week to deepen corporate relationship4.Clear communication both ways and effective feedbacks5.Coordinating resolution of customer complaints and inform management and account managers in a weekly report Show less Reporting to the Head of Credit Control and supervising a team of 4, I provided a quality management of the credit portfolio for all post-pay mobile subscription across the business with about 13% contribution to the organization’s locally generated monthly income; including effective risk management, focus on delivery and clear communication.1.Perform a background check on the credit worthiness of client companies subscribing new or additional postpaid services from Vodafone, and report the feedback for approval or otherwise from Head of Credit Control.2.Manage the debt collections to keep the receivables at the barest minimum within the period under review, 3.We cleared the reconciliation and the bad-debt backlog and reduced debtor days from 150 to 60 in 18 months.4.Prepare a monthly revenue report on top 400 companies which were on regular team schedule for presentation at monthly meetings with Head-CC, F/C and colleague Team Leaders.Achievements1.Managed risk to avoid loss of income. Reduced the risk level from 31% to 7%. 2.My team managed to reduce receivables from 100% to 50% thereby enlarging the client credit portfolio by 50%.3.Negotiated repayments with local businesses and retained large accounts.4.Met all KPIs and set objectives.5.Managed solution to reducing customer arrears and that saved the company a significant GH¢740,000.00 in 2011 Show less

  • Vodafone Global Enterprise (VGE) Customer Service Manager

    Nov 2014 - now

  • Customer Service Manager, Corporate Community Sector

    Jun 2011 - Nov 2014

  • Lead, Credit Analyst

    Jun 2008 - May 2011