Ben Krakovich

Experience

• 

  Pulte Homes

  Jun 2004 - Oct 2006

  New Home Sales Counselor

  As a sales representative, I was responsible for full sales cycle at assigned communities. I negotiated contracts and developed individual purchase agreements with each client. My role also involved managing an entire home community as a portfolio of accounts from construction through post-closing and follow-up consultations with buyers. I took time to understand buyers’ wants, needs, and budgets to counsel on individual mortgage options. I also maintained relationships with realtors and continually networked within real estate community. To meet margin requirements, I developed incentives and evaluated premiums. I also created customized reports and marketing initiatives to drive customer traffic and realtor showings. Select accomplishments include: • Sold and supervised $6 million worth of accounts.• Learned and demonstrated expertise in design and construction aspects of 15 different floor plans.• Managed initiative to transform struggling housing community which eventually earned “outstanding community of the quarter". Show less

• 

  Centre Properties

  Dec 2007 - Dec 2011

  Commercial Real Estate Broker

  I leased space in 24 shopping centers—prospecting leads, negotiating multimillion-dollar agreements, and managing a portfolio of current contract agreements. I constructed customized lease terms for each individual lessee to optimize lease requisites. I also drove brand awareness through developing digital email, print marketing, and point-of-sale materials. Select accomplishments include: • Secured 40% of total company leases from 2009 to 2011, becoming #1 Leasing Broker in 2011. • Successfully renewed ~ 84% of current lease agreements over three years.• Built database using Salesforce technology to improve company’s CRM attentiveness. Show less

• 

  PERQ

  Mar 2012 - now

  Oversee new and existing technologies to facilitate CSMs in day-to-day activities. Conduct training on new tactics, existing playbooks, and product launches at team and individual levels. Manage all Retail Client Success Managers (CSMs). Lead team towards successful goal completion monthly & quarterly. Coach and sometimes participate in client calls with CSMs for large opportunities, important “notice given” calls, and group upsell conversations. Report on team goal achievements, misses, wins, challenges, and requirements for success. Liaise with Client Success and other internal teams for strategic implementation, Sales, Product, and Marketing initiatives. Show less Proactively manage 130+ automotive dealership clients and partners to leverage software solutions effectively and to ensure high retention percentage. Facilitate customer activity through strong relationship-building, product knowledge, planning, and execution. Constantly monitor marketplace and industry to identify usage trends to discover renewal risks while supporting greater adoption rates. Interact with clients to establish critical goals and key performance indicators to assist in achieving their goals. Utilize Google Analytics and Tableau to evaluate client performance data trends and provide strategic insights. Reference Salesforce to forecast and manage opportunities, activities, and client data.• Bookings Quota achieved 7 out of 8 quarters. • Bookings total of $400K in ARR. • Customer Saves equaled to $150k in ARR.• Developed sales performance to average over 101% NRR.• Successfully lead the Auto-Client success team in Product upsells and added features. Show less As a Senior Account Manager I Led a six-person team to deliver full-cycle B2B customer success initiatives for reseller division from product design and marketing strategies to sales negotiations and closing. I Attentively responded to clients’ concerns. Ensuring their revenue either sustained or grew by presenting new campaigns and opportunities to diversify with a consultative and solution-selling approach. I Frequently used proprietary automotive-based marketing software and advise resellers on how to deploy incentive-based direct marketing and technology solutions. I Delegated responsibilities and oversaw team performance for quality and efficiency.• Maintained position as top sales employee since 2014. Recognized as team MVP in 2013.• Collaborated with the Product team to design and implement two new products, which generated $3M+ of business since 2016.• Between 2014 and 2018, I successfully negotiated over 3,000 sales agreements, closing $28.8M revenue and $7.76M gross profit.• Managed and closed the company’s largest client group, booking over $10M business annually.• Collaborated with sales-team clients to create custom marketing strategies to increase the number of weekly "ups" and closed sales.• Implemented marketing strategy for customers, which led to 80% growth in the book of business YOY—including the largest growth PERQ had seen in five years from one client. Show less In my time as an Account Manager for PERQ, I developed sales strategies and campaigns for car dealerships nationwide by taking a consultative sales approach and developing trusting relationships with my clients. I worked to help clients create custom strategies involving event mail and marketing software that would increase visits to their dealerships and give them insights into their customer base. Role Responsibilities• Closed new business through referrals and upsold products to current clients.• Deftly utilized a proprietary automotive-based marketing software with a direct mail component• Collaborated with clients to create a custom strategy to increase the number of "ups" their sales teams saw every week and the number of sales they closed.• Assisted executive sales leaders to forecast revenue and gross profit figures on a monthly basis. Show less

  • SR. Director, PERQ Convert

    Feb 2023 - now

  • Manager of Client Success-Retail

    Dec 2020 - Feb 2023

  • Client Success Manager

    May 2019 - Dec 2020

  • Senior Account Manager

    Apr 2015 - May 2019

  • Account Manager

    Mar 2012 - Apr 2015