Hannah Stankler

Experience

• 

  Luton Town Centre GP Surgery

  Oct 2010 - Sept 2013

  Administrator

  • Front of House Reception duties, dealing with a wide range of patients in a sensitive non-judgmental manner• Provision of clerical services including Medical Record administration, document scanning, appointment administration. • Dealing with telephone enquiries in a professional, welcoming and helpful manner• Ensured patient information was always processed in a confidential manner and applicable Information Governance protocols

• 

  Waitrose

  Jun 2012 - Sept 2015

  Customer Service Assistant

  • Cash handling/ Till operation• Maintaining knowledge of products and services and assisting customers• Compliance with John Lewis Partnership conduct rules maintaining a well-groomed appearances, and ensuring a friendly, attentive, and courteous manner• Restaurant / Coffee shop duties – Preparing and serving a range of meals, drinks and snacks• Supervising the section during weekends• Ordering stock to maintain suitable levels

• 

  Leeds Community Healthcare NHS Trust

  Sept 2015 - Sept 2017

  • Responsible for the planning, design, delivery and evaluation of Electronic Patient Records training• Working with a wide variety of staff disciplines to ensure training is delivered according to the particular needs of the service• Working as SystmOne Product Specialist in the day-to-day operation of assigned projects. This work will include (but not limited to) root cause analysis, requirements elicitation, change management, stakeholder liaison, process mapping, piloting and UAT test practices in order to facilitate project delivery• Advise LCH on aspects of SystmOne functionality, capability and development to enable the successful implementation of the EPR across LCH• Provide assistance to the Project Management Office (PMO) and the senior management team at LCH of continual improvement in assigned projects Show less

  • Project Support Officer

    Aug 2016 - Sept 2017

  • SystmOne Trainer/Developer

    Jan 2016 - Aug 2016

  • Admin Support

    Sept 2015 - Dec 2015
• 

  Leeds Community Healthcare NHS Trust

  Dec 2017 - now

  Project Manager