Taqeera Gulzar

Experience

• 

  Infinite Computer Solutions

  Feb 2013 - Mar 2014

  Senior Technical Associate

  • Responsible for taking control of and resolving Complex Technical and Escalated customer issues. • Documents and Simulates complex customer issues to find solutions and fixes to customer inquiries and problems & may dispatch additional service as necessary. • Provide Technical support with Issue resolution via Phone/Chat/Email electronic medium. • Perform Activation/Deactivation & handle other technical. • Configure Software in order to help customer learn a Language. • Identify and provide inputs on unique (or) recurring customer problems. • Maintains/builds relationships with other groups that impact the technical aspect our support(Ex: Tier-2, Customer Care ... Etc) • Provide support to the clients in using system and RS software applications. • Obtain through understanding of OS and software application operations. • Identify, correct & advice on the operational issues in client computer systems. Show less

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  IBM

  Oct 2015 - now

  • Technical Consultant

    Feb 2022 - now

  • Information security Analyst

    Oct 2015 - now

  • Information Security Analyst

    Oct 2015 - now