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Mirko Anfossi

Mirko Anfossi

Steward

Followers of Mirko Anfossi160 followers
location of Mirko AnfossiMilan, Lombardy, Italy

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  • Timeline

  • About me

    安丰明 - Guest Relations Manager presso Avani Palazzo Moscova Milan Hotel

  • Education

    • The Sinology Institute - Beijing

      2020 - 2020
      Chinese Course

      Corso di lingua cinese online

    • Mandarin House Shanghai

      2014 - 2014
      Summer School

    • Liceo Ginnasio Statale "G.Parini"

      2008 - 2013
      High School Diploma

    • Università Cattolica del Sacro Cuore

      -
      Bachelor's degree Applied Linguistics

    • SSML Carlo Bo

      2020 - 2025
      Scienze della Mediazione Linguistica

      Lingue di specializzazione: inglese e cinese.Curriculum in Digital Communication and Social Media Marketing.

    • King's College London

      2009 - 2009
      Summer School

  • Experience

    • Università Bocconi

      Sept 2015 - Feb 2019
      Steward

      Allestimento welcome desk, gestione della sala, organizzazione di eventi e conferenze.

    • NürnbergMesse Italia | Fiera di Norimberga | Eventi internazionali | Eventi Nazionali

      Mar 2017 - Nov 2017
      Project Manager Intern

      - Traduzione testi italiano-inglese-italiano- Supporto back office, call e organizzazione per l’evento “Craft Beer Italy 2017”

    • Volotea

      Mar 2019 - Feb 2020
      Cabin Crew

    • Medtronic

      Oct 2023 - Dec 2023
      Travel Arranger

    • Sonder Inc.

      Dec 2023 - Apr 2024
      Hospitality Agent

    • Avani Hotels and Resorts

      Apr 2024 - now

      - Welcome and assist guests, ensuring a personalized and memorable experience. - Manage VIP requests and exclusive services, maintaining high standards of excellence. - Handle guest complaints with efficiency and professionalism, ensuring prompt resolution. - Oversee the implementation of service standards to enhance the overall guest experience. - Collaborate with other hotel departments to ensure seamless operations and customer satisfaction.

      • Guest Relations Manager

        Nov 2024 - now

      • Lifestyle and Guest Relations Agent

        Apr 2024 - Nov 2024

  • Licenses & Certifications

    • Cabin Crew Attestation

      Trafikstyrelsen
      Apr 2019

    • HSKK Elementary

      Hanban Confucius Institute

    • HSK I-II-III-IV

      Hanban Confucius Institute