Steven Peralez

Experience

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  Round One Entertainment Inc.

  Jan 2018 - Nov 2018

  Bowling Associate

  • Checked inventory for all equipment on a weekly basis• Managed a counter for customer transactions and assistance• Supervised different areas of store to verify customer safety and cleaned whenever possible• Assisted customers with any issues on bowling lanes or in karaoke rooms• Booked parties according to a staffing schedule for weekends• Hosted parties on weekends• Elevated to Lead in August 2018• Performed cash counts at various intervals of shift• Served food and beverages to guests as part of cross-training to help out in different areas ofstore• Trained new associates on their responsibilities Show less

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  The University of Texas at Arlington

  Feb 2019 - Aug 2021

  Student Assistant

  • Officiated flag football, basketball, softball, kickball, and soccer• Trained new officials how to properly officiate sports• Reported to Program Assistant for any issues during shift• Promoted from Official to Activities Supervisor in August 2019, then Supervisor to ProgramAssistant in January 2020• Sold memberships to gym patrons• Assure participant safety by having a strong sense of knowledge of policies, procedures, andrules• Provide exceptional customer service to a diverse community• Prevent loss of resources by making sure equipment is secured at the conclusion of activity• Inform and enforce policy in order to maintain a safe and secure environment for all patrons• Advertise upcoming intramural sports through tabling and other marketing strategies• Received Outstanding Student Employee Award for 2020-2021. Show less

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  Texas Rangers Baseball Club

  Apr 2019 - Sept 2019

  Customer Service Representative/Toll Attendant

  • Checked bags at entry points• Scanned tickets for proper entry to facility• Watched spectators as event was in progress to maintain safety• Received cash upon entry to parking lots• Facilitated MLB exit procedures for fans after event was completed at stadium• Directed fans to correct entrances at stadium• Informed customers of where to purchase parking passes for future events

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  Mouser Electronics

  Sept 2021 - now

  -Prepares and enters data for purchase orders.-Purchases electronic components within established guidelines and processes.-Professional communication with vendors contacted via phone, mail and/or electronic communications.-Reviews purchasing reports, analyzes data and develops productive solutions for purchasing matters.-Communicates with vendors to obtain product or service information such as availability and delivery schedule.-Desire, ability, and personality to deal directly with customers or vendors and represent Mouser Electronics.-Supports the total quality process and demonstrate a positive attitude toward self and others in a customer service oriented environment. Show less -Generates new and repeat business through customer service initiatives.-Accurately processes customer transactions such as orders, quotes, or returns with a strong focuson service excellence.-Follows up with customers to ensure ongoing customer satisfaction and to resolve any customerconcerns that may arise.-Provides information regarding availability of in-stock and out-of-stock items.-Provides customers with cross-selling and up-selling opportunities, and offers associatedproducts and promotional items.-Researches and expedites customer orders.-Monitors and ensures delivery date and product quality to meet customer requirements; verifiescustomer orders are processed correctly.-Confirms special handling orders are expedited.-Fills requests for catalogs, information or samples.-Supports local Customer Service teams, and provides support for other teams when needed. Show less

  • Purchaser

    Apr 2023 - now

  • Customer Service Representative

    Sept 2021 - Apr 2023