Nikki Le

Experience

• 

  Park Hyatt

  Mar 2015 - Jun 2017

  Server
• 

  Hyatt Regency

  Sept 2018 - Sept 2019

  Management Intern
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  BAYONA

  Oct 2019 - Nov 2020

  Restaurant Floor Manager

  Oversaw dally F&B operations resulting in Increased guest satistaction ratings• Managed a team of 15+ employees, providing training and coaching to improve performance.• Collaborated with the Executive Chef to develop seasonal menus and enhance food offerings.Implemented cost-saving measures resulting in a 15% decrease in food and beverage costs.

• 

  PHO HA SAIGON

  Dec 2020 - Jan 2023

  Multi-Unit Food And Beverage Manager

  Recruiting, hiring and training all restaurant staff, including servers and hostsScheduling employees to ensure shifts have proper coverageStreamlining the restaurant processes to improve the guest experienceMonitoring restaurant finances, including sales and expensesCompleting necessary paperwork, such as sales, inventory and staffattendance reports

• 

  DanDan Restaurant

  Jan 2023 - Jul 2023

  Multi-Unit Food And Beverage Manager

  -Organizing schedules-Supervising daily shift operations-Ensuring all end of day cash outs are correctly completed-Coordinating daily front- and back-of-house restaurant operations-Controlling operational costs and identifying ways to cut waste-Interviewing/recruiting new employees-Interacting with guests to get feedback on product quality and service levels

• 

  Marquis & Co.

  Aug 2023 - Jul 2024

  Assistant General Manager

  At Charlie Was A Sinner , I am responsible for expectations being met amongst the service staff, as well as management of an extensive beverage program, including approximately 21 cocktails, premium and call spirit options, beers and wines. I also head up our marketing efforts, including in person meeting between my team and concierge staff of local hotels, reception staff of local businesses, and other potential people to send business our way, as well as propose ideas for paid marketing to our corporate team. I'm versed well in corporate administrative work, such as invoicing, ordering, and inventory management, as well as analytics such as P&L, RLP, and labor control.Awards:1 of 50 Best Restaurants for Vegetarians in the US by @foodandwine Show less