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Denny Murtagh

Denny Murtagh

Various

Followers of Denny Murtagh507 followers
location of Denny MurtaghGreater Brisbane Area

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  • Timeline

  • About me

    Premium Guest Executive at The Star Entertainment Group

  • Education

    • Isis District State High School

      -

    • The University of Queensland

      -
      Microbiology, General

  • Experience

    • PropertyMode

      Jan 2005 - Jan 2006
      Various

      Account managementLevel 1 IT Support PDF floor plan editingAppointment setting for Sales team

    • Advanced Medical Institute

      Jan 2006 - Jan 2007
      Call Centre Quality Analyst

      Provide coaching to call centre agents on their performance and ensure compliance with relevant legislation.

    • Flight Centre Business Travel- Australia

      Jan 2007 - Jan 2009
      Account Manager

      Managed a variety of travel needs (flights, cars, hotels, etc.) for small to medium businesses.

    • Virgin Australia

      Feb 2010 - Dec 2019

      Team Leader for Virgin Australia's most highly skilled group of customer service professionals. My team are responsible for handling inbound phone calls, emails and behind the scenes administrative tasks. The customers we assist are part of an exclusive group personally selected by the CEO of Virgin Australia so there is a lot of responsibility placed on us. Exceptional attention to detail, creative problem solving, and a personal touch are all essential to our success.As Team Leader I am responsible for rostering, performance management, business improvement, daily operations and more. Show less

      • Team Leader - Premium Guest Services

        Jun 2013 - Dec 2019

      • Team Leader - Guest Contact Centre

        Feb 2010 - Jun 2013

    • The Star Entertainment Group

      Jan 2020 - now

      • Premium Guest Executive

        Jul 2022 - now

      • VIP Premium Host

        Jan 2020 - Jun 2022

  • Licenses & Certifications

    • Certificate III in Tourism

      New South Wales Department of Education and Training
      Jun 2008

    • The Data Science of Gaming and Fantasy Sports

      LinkedIn
      Aug 2021
      View certificate certificate

    • Gamification

      University of Pennsylvania
      Oct 2012

    • IATA Fares and Ticketing 1 & 2

      International Air Transport Association (IATA)
      Aug 2014

    • Hong Kong Specialist

      Hong Kong Tourism Board
      Feb 2016

  • Honors & Awards

    • Awarded to Denny Murtagh
      Leadership Experience Program - Platinum Accreditation Virgin Australia Aug 2015 A six month leadership experience program including workshops, project work, learning materials and coaching to enable accreditation and recognition of outstanding leadership capability. The platinum accreditation is awarded to the top performers of each group whose project is successfully chosen and implemented by the company executives.

  • Volunteer Experience

    • Youth Exchange Program

      Issued by Rotary International on Jan 2002
      Rotary InternationalAssociated with Denny Murtagh

    • Corporate Mentor

      Issued by AIME on Jan 2015
      AIMEAssociated with Denny Murtagh