Donya Falaki

Experience

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  DQS Inc.

  Dec 2014 - Apr 2019

  Audit Coordinator

  • Responsible for matching clients to auditors that best fit their needs and coordinating audit visits.• Collaborated with customers and auditors to plan their audit program effectively.• Produced outstanding customer satisfaction score of 90%+.• Interviewed customers to understand their feedback and to identify areas of opportunity.• Presented ideas for customer satisfaction improvement to management and gained support to implement action plans across the firm on items such as process improvement and training.• Provided audit tips, quick reference documents/guides, and ensured all audit guidelines are current and any policy changes are communicated.• Conducted final review of each audit report to ensure accuracy. Show less

• 

  Wells Fargo

  Jun 2019 - Feb 2021

  • Influenced, educated, and connected clients to technology.• Assisted customers with comments and complaints, and to solve problems or diffuse a situation. Interacted positively with unsatisfied clients• Established and deepened relationships with new and existing clients • Provided specialty support and services based on the changing needs of clients.• Assisted 100 clients per day in making deposits, payments, withdrawals, and account review to ensure no fraudulent activity has occurred.• Identified potential fraud/risky accounts and take appropriate action to prevent loss. Show less

  • Senior Teller

    Sept 2019 - Feb 2021

  • Teller

    Jun 2019 - Sept 2019
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  Garden Grove Hospital

  Feb 2021 - now

  Human Resources Coordinator

  • Process all new hires onboarding, ensure all application forms are filed correctly, and that employees understand company health benefits package.• Coordinate and conduct new hire orientation and ensure that all training materials are up to date and current.• Process background and reference checks for all employees, including drug testing and I-9 verification. • Maintain an active and positive work relationship with employees, management, and supervisors to ensure a positive work atmosphere.• Maintain and update HR policies. Process over 30 new hires, terminations and transfers per month.• Maintain an open and positive working relationship with Human Resources team, including Recruiting, Benefit, and Payroll.• Support and maintain the HRIS database for +500 employees and make sure all job requirements like licenses and credentials are up to date. Show less