Ali Abdel Hamid

Experience

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  Travco Group International

  Dec 2010 - Oct 2011

  Tour leader

  § Direct and accompany passengers on multi-day tours.§ Provide general knowledge of attractions and destinations.§ Prepare for tour by making arrangements and confirming reservations.

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  By Star Marketing and Communication Egypt

  Jun 2011 - Aug 2011

  Call agent
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  Vodafone International Services (VIS)

  Oct 2011 - Mar 2014

  1. Leading a team of about 25 employees.2. Responsible for the operative controlling off my team.3. Self-contained coaching, developing and challenging of the team. 4. Participation concerning personnel decisions. 5. Designing and optimizing processes. 6. Managing performance dialogues. 7. Internal team-communication. 8. Project-activity (even inter-divisional and within the head of management). 9. Initial skill adoption training. 10. Work out analysis and activity recommendations for the management. 11. Achieving the team objectives. Show less

  • Acting as Supervisor

    Dec 2013 - Mar 2014

  • Web Chat advisor

    Oct 2011 - Nov 2013
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  Vodafone International Services (VIS)

  Dec 2014 - Apr 2016

  § Regular monitoring of agent Chats and scoring Chats according to the quality standard agreed with VF-AU fulfilling quotas, for monitoring, scoring and coaching. § Coach advisors, setting & highlighting SMART goals, to improve quality performance. § Meet and discuss results with supervisors to assist with the performance evaluation process for skill improvement. Identifying advisors who would benefit from additional support and those who are exceeding.§ Observe trends and make recommendations for improving work processes in the organization. § Maintain and make available for regular review, quality reports and files at agent, team, and call center levels§ Develop, implement and participate in Quality Initiatives to increase awareness of Quality objectives Show less

  • Data Implementation Engineer

    Sept 2015 - Apr 2016

  • Technical Solutions Coardinator

    Aug 2015 - Sept 2015

  • On loan Quality Team Coach

    Mar 2014 - Aug 2015

  • Acting as Trainer

    Dec 2014 - Jun 2015
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  Vodafone Enterprise

  Apr 2016 - May 2021

  Voice Deployment
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  _VOIS

  May 2021 - now

  TES Fixed Technical Lead

  • Lead technical assessment and planning of different voice products in a consistent way with the department product catalogue, strategy and architecture.• Act as the main technical representative of the competence area for different solutions of voice and cloud to all stakeholders including customer and technology management Develop and maintain technical learning paths for different technical teams across Egypt, India, and Romania. • Identify knowledge gaps within the area, analyze training needs and set up a training plan.• Lead the technical part by new domains (initiating, building, onboarding).• Assessing and adopting AI/ML solutions across Chapter Show less