Michelle May

Experience

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  Royal Caribbean and Celebrity Cruises, Ltd.

  Jan 2002 - Jan 2004

  Human Resources Manager- Shipboard

  Direct and Manage Human Resource/ Talent Management, Learning and Training Operations and Strategies for Luxury Cruise lines. Responsible for ensuring customer service excellence with 20 Direct Reports, 6,000 employees serving over 16,000 passengers in a total of 5 ships, with over 112 F&B outlets.Expert in U.S. and International martime regulations, laws, i.e. U.S.C.G., ILO 180, STCW 95, and MLC 2006. Good knowledge of MS Office, Power Point, Excel, SharePoint.

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  Human Resource Connections, LTD

  Jun 2002 - now

  President/CEO

  Intermittent contractor as Human Resource Consultant, facilitating the “Best of the Best” HR/Talent Management and Development practices, between permanent roles; assisting employers, employees, stakeholders, officers and crew to effectively work in unison to exceed internal and external guest expectations, brand quality, productivity, and profits, by aligning business strategies with the company’s core values.

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  Raffles Resort Canouan Island

  Nov 2004 - Oct 2005

  Director of Human Resources

  Direct and Manage Human Resource/ Talent Management, Learning and Training Operations and Strategies for Luxury, 5 Star/5 Diamond Resort Group in Caribbean, comprising of resorts, villas, luxury single family dwellings, and multiple haute cuisine outlets, with International Amrita Spa, Casino and 18 Hole Champion Jim Fazio Golf Course.

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  Almond Resorts, Inc.

  Jun 2008 - Oct 2010

  Group Human Resources Director

  Direct and Manage Human Resource/ Talent Management, Learning and Training Operations and Strategies for Laid Back Luxury Resort Group in Caribbean, comprising of 6 resorts, 1600 rooms, 1600 employees and multiple F&B outlets.

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  Princess Cruise Lines

  Oct 2011 - now

  Human Resource Manager (Executive Consultant)

  Direct and Manage Human Resource/ Talent Management, Learning and Training Operations and Strategies for Cruise lines- Shipboard. Responsible for ensuring customer service excellence. Thus far managed Human Resources, with over 6,000 combined, employees serving over 16,000 passengers in a total of 4 ships, with over 112 F&B outlets. Expert in U.S. and International martime regulations, laws, i.e. U.S.C.G., ILO 180, STCW 95, and MLC 2006. Good knowledge of MS Office, Power Point, Excel, SharePoint. Show less

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  MPM Enterprises LLC, dba Human Resource Connections

  Apr 2014 - now

  Chairman/Founder

  Intermittent contractor between permanent roles, as Human Resource/ Talent Management/ Workforce & Business Development/ People & Culture Development Consultant, with Fortune 500 companies; specializing in the hospitality industry, with resorts/ hotels/ casinos/cruise ships/ marinas, aviation, as well as, telecommunications, publishing, human services, government, and real estate development industries. I champion the” best of the best” Business/ HR practices and strategies that increase guest service excellence and loyalty and exceed guest expectations, productivity, sales, cost savings, and revenue generation in excess of 100 Million dollars, whilst administering streamline financial and budgeting processes to headcount. Spearhead “Next Level” projects, change management, whilst partnering to build relationships and expertly attract, develop and retain high performance Talent through strength management! My passion is to show how organizations; management, employers, and employees can effectively work in unison to increase brand quality, productivity, profits and total job satisfaction by realigning core values, while providing a fun, safe, happy, healthy, productive environment!Client companies, include but not limited to: Rotary International, V.I., Professional Financial Services, Jamaica, West Indies, Cotton Bay Resort, Iguana Wanna On the Bay, Coco Resorts, Anse Chastanet and Jade Mountain Resort, St. Lucia, West Indies, Friendship Bay Resort, St. Vincent & The Grenadines, Kentucky Fried Chicken, CaribLa, GCG Group, Barbados/U.S V.I., The Govt. of the Virgin Islands, St. Thomas, U.S.V.I., Delta Queen Steamboat Company, & Embassy Suites, a Hilton Brand, New Orleans, U.S.A. Show less