Joe Michel

Experience

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  Old Ebbitt Grille

  Jan 1998 - Jan 1999

  Bartender
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  The Ritz-Carlton Hotel Company, L.L.C.

  Jan 2001 - Oct 2002

  Lobby Lounge Bar

  Developed and cultured Premium Guest services.

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  Brasserie Beck

  May 2007 - Jan 2011

  Dining room captain & Trainor

  Trainer duties include, product knowledge, multitasking resources and high volume time management.

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  Morton's The Steakhouse

  Mar 2011 - Apr 2014

  General & Assitant General Manager Multiple properties. Dc/Va/Md

  Managed the weekly P&L conference calls with corporate officeMaintained and oversaw weekly purchase orders and inventory Conducted the social and media outreach in the local D.C. area on a daily basisDeveloped relationships with local hotel concierge personnel to drive day to day business Built grass roots directives that drove day to day business Worked side by side with the chamber of commerce and other local area businesses to provide Volunteer work and outreach programs to local food banksConducted callbacks of guests, which approximated to 120 per day to ensure we would not lose mishandled eventsEnsured consistency with flavor and quality of food through hourly temp auditsConducted certification of staff in all proceduresConducted recertification of all front and back of the house in accordance with OSHA and health standards Show less

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  Michel Consulting Group

  Oct 2014 - Dec 2021

  Executive Hospitality Consultant

  Consulting, advising, and designing a Proprietary POSCoaching, guiding, training Developing management supervisory skills Defining Spec mission, goals, and objectivesIdentifying training and operational needsImproving organizational communicationsImproving work performanceIncreasing employee motivationRaising the levels of organizational performance and achievementsDeveloping customer satisfaction and customer loyaltyEnlarging the company's customer base and market segment. Show less

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  Milwaukee World Festival, Inc.

  Aug 2021 - Oct 2021

  Bartender
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  Milk Can Diner

  Dec 2021 - Jun 2022

  Agm

  Assistant Manager DutiesPrimary duties are to maintain the day to day GM duties per shiftDirecting a profitable shift from open to closeDirecting the Expo line and Maintaining strong customer relations throughout the shiftConducting Daily Front of house Meetings and TrainingsTasked with the Photography side of the social media outreach onlineDocumented 100 of stock images as well as postproduction final cuts for Facebook & other media sitesDirect supervision of all service/bar staff Consulted with all guests during each course of the mealConducted cash out procedures for all tipped employeesService Manager DutiesPrimary duties are to develop knowledgeable staff with intent to develop them into managersSecondary duties are to maintain the high level of professionalism which we’re know forDeveloping fast paced and proficient training guides for new employeesMentoring staff daily with positive reinforcement and direction Show less

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  MOXIE Food + Drink

  Jul 2022 - now

  Bar Manager

  American nuvo fair and contemporary craft cocktails

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  Joe Michel LLc

  Oct 2023 - now

  Independent Consultant

  FOH Skills Provide excelsior customer care and service for all local and traveling diners Procuring and designing craft cocktails and liquor controls Team reclassification and training modules and SOP development Maintained strict confidentiality measures and adhered to guest preference history Ensured food consistency with flavor and quality audits per shift Acquiring, recruiting, and training new personnel Photography Videography details Tasked with the Photography of daily and weekly specials as well as menu items Post-production refinement Videography for online sales and branding Documented 300 stock images & post-production final cuts for Facebook & other media sites Show less