Jim Lass

Experience

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  Farm Bureau Property and Casualty Insurance Company

  Mar 1985 - Dec 2015

  High-level and direct supervision of all state claims, personal lines underwriting, client service and support functions.Operational and claim management responsibilities:- Full-scale, zero-based budgeting process ($2,000,000 annual business center budget)- Annual state business plan formation to include initiatives in four critical success factors (loss ratio, expense, client service and growth)- Corporate Management Team member, to include monthly conference calls and quarterly/year-end results presentations - Personnel complement back-fill and termination- Supervision of all multi-line claim districts- Payment approval of defense counsel expenses- Reinsurance carrier file reports- Minnesota Department of Commerce complaint responses - Review of adjuster claim files for reserve adequacy- Open claim file audits- Staff performance reviews- Management of litigated files.Accomplishments:> Formed and chaired Claim Committee (round table discussion of severe case management in terms of file content, strategic settlement plans, reserve adequacy and defense counsel assignment)> AM Best A2 five-year loss development consistently outperformed the industry auto loss ratio in Minnesota.> Redesigned company medical bill and utilization review process through vendor outsourcing and, ultimately, realized a 26% net savings on contract auto medical expenses paid in Minnesota.> Attended over 350 ADR settlement cases in four states. Show less

  • South Dakota/Minnesota Business Center Director Minnesota State and District Claims Manager

    Jun 1997 - Dec 2015

  • Senior Field and Bodily Injury Technical Specialist Claims Adjuster

    Mar 1985 - Jun 1997
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  Minnesota Counties Intergovernmental Trust

  Aug 2016 - now

  Property/Casualty Claim Manager

  Direct supervision of property, cyber/data compromise, auto (liability and physical damage) and liability (general, law enforcement and public employment) claims, litigation of all lines and reinsurance reporting/billing for all lines. Additional strengths include departmental budgeting, actuarial assistance in pricing, electronic claims system end-user build-out and data collection, report construction and report presentation to Senior Management and Board of Directors.