Brigid Gurry

Experience

• 

  E! Entertainment Television

  Jun 2007 - Aug 2007

  Live Events Intern

  • Reported to Jeff Shore, Senior Vice President of Production• Research and logged data for video, pictures, and audio for stock footage bank.• Relay attendee information to on-camera talent for live pre-show interviews at E!’s Live From The Red Carpet: The 2007 BET Music Awards• Gain insight and knowledge into the development of entertainment television shows and live events.

• 

  Bowling Green State University

  Aug 2007 - May 2008

  Desk Clerk

  • Assist staff in the daily resident hall operations, including various clerical tasks.• Perform general operational services for residents and visitors.

• 

  Bath & Body Works

  Jul 2008 - Jun 2011

  Provided coaching, mentoring, and education to sales associates regarding company policies, while serving as a key holder. Delivered outstanding customer service to clients during merchandise purchases, consistently surpassing sales targets. • Help customers to feel pampered, relaxed, and special through the use of one-on-one demonstrations of products, and used product knowledge to assist each customer with their shopping experience.• Promoted to Sales Lead in March 2010 due to consistently high performance evaluations and excellent sales results.

  • Sales Lead

    Mar 2010 - Jun 2011

  • Sales Associate

    Jul 2008 - Mar 2010
• 

  GE Lighting

  Jun 2011 - Aug 2015

  Customer Financial Service Representative

  Facilitated coordination among customers, internal and external sales departments, distribution, and operations to identify and resolve discrepancies in shipping and pricing.

• 

  FormFire

  Aug 2015 - Jul 2022

  Spearheaded the design and delivery of comprehensive training programs, created an internal certification process and mentored of new hires, as well as in the crafting of meticulous internal and external release notes for user clarity. • Design effective coaching programs for all users• Conduct webinars, workshops and individual coaching sessions to help users better understand the FormFire platform• Create educational materials for the FormFire Help Site (help.formfire.com)• Create video content for the FormFire Help Site (help.formfire.com) Delivered exceptional customer service to employees, HR Managers, and insurance brokers, promptly addressing inquiries regarding system usage. • Coach users on how to use FormFire effectively• Provide excellent customer service and help users resolve their problems• Troubleshoot client issues received over the phone, email, or chat• Ensure data integrity and HIPAA compliance

  • Learning Specialist

    Jun 2020 - Jul 2022

  • Customer Success Coach

    Jan 2018 - Jun 2020

  • Senior Client Support Specialist

    Aug 2016 - Dec 2017

  • Client Support Specialist

    Aug 2015 - Aug 2016
• 

  Wipro

  Jul 2022 - Jul 2024

  Senior Technical Writer, Consultant

  Focused on streamlining complex information into clear, actionable content for cross-functional teams. My efforts are reflected in the creation of monthly technical release notes and in-app training initiatives that drive system-wide user education.

• 

  STERIS

  Jul 2024 - now

  Technical Writer